Pharmacy Technician Supervisor - Prior Authorization Dept

Socket.dev; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Shields Health Solutions in the United States is seeking a Patient Support Supervisor to lead a remote team of pharmacy technicians responsible for end-to-end prior authorization and related processes, ensuring timely access to medications.

This role emphasizes leadership, performance management, and data-driven oversight, with travel up to 20% and collaboration with hospital stakeholders to drive operational improvements.

Qualifications

• 3+ years of pharmacy technician experience (3-5+ years preferred in Specialty Pharmacy)
• Leadership experience within healthcare/pharmacy
• Strong executive presence with the ability to influence and build relationships across all levels of the organization
• Proficiency with Microsoft Office and EMRs
• Experience with pharmacy dispensing systems and data analysis

Responsibilities

• Directly lead and manage a team of pharmacy technicians responsible for end-to-end prior auth and financial assistance processes
• Drive team performance by monitoring service levels, audits, workflows, and productivity metrics with ongoing feedback
• Oversee daily operations: scheduling, timekeeping, workload distribution, and coverage planning
• Partner with hospital stakeholders and clinical teams to ensure seamless operations
• Lead meetings, communicate updates, and identify opportunities for improvements
• Support hiring, onboarding, training, and professional development
• Ensure confidentiality and compliance for remote and onsite staff
• Travel up to 20% as needed to support business needs

Job description

Remote

Patient Support Supervisor

The Patient Support Supervisor is a key leadership role within Shields Health Solutions' Patient Support Center, overseeing a team responsible for the end-to-end prior authorization (PA) process for specialty pharmacy patients. This includes referral intake, data entry, claims adjudication support, prior authorization submissions, payer follow-up, and other activities that help ensure patients gain timely access to their medications.

The ideal candidate is a strong people leader who thrives in a fast-paced, high-volume environment and is passionate about developing teams, driving performance, and delivering exceptional patient outcomes. This individual will be responsible for day-to-day team operations, coaching and performance management, workflow oversight, and ensuring service level expectations are consistently met.

This role requires a data-driven leader who can analyze team performance, run and interpret reports, identify trends, and communicate results effectively to leadership and stakeholders. Success in this position requires strong organizational skills, accountability, professionalism, and the ability to lead and motivate both remote and onsite team members while fostering a culture of continuous improvement.

Key Responsibilities:

• Directly lead and manage a team of pharmacy technicians responsible for the end-to-end prior auth and financial assistance processes.
• Drive team performance by monitoring service levels, conducting audits, managing workflows, reviewing productivity metrics, and providing ongoing feedback and performance management
• Oversee daily operations, including scheduling, timekeeping, workload distribution, and coverage planning.
• Partner and maintain strong relationships with hospital stakeholders, clinical teams, and internal departments.
• Lead meetings, communicate updates, and present opportunities for operational improvement.
• Support hiring, onboarding, training, and professional development initiatives.
• Maintain confidentiality and ensure compliance while supporting both remote and onsite team members.
• Willingness to travel up to 20% as needed to support business and operational needs.

Experience/Requirements

Required Licensure/Certification:

• We are seeking experienced pharmacy technicians who are registered with the State of employment and also nationally certified as a CPhT. Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
• Required 3+ years of pharmacy technician experience (3-5+ years’ experience preferred in Specialty Pharmacy)
• Leadership experience within healthcare / pharmacy

Education:

Skills:

Strong executive presence with the ability to influence and build relationships across all levels of the organization.

• Ability to navigate complex situations, exercise sound judgement, and achieve positive outcomes through collaboration.
• Proven ability to identify operational trends and recommend process improvements that enhance efficiency and service delivery.
• Advanced proficiency in Microsoft office.
• Experience with pharmacy dispensing systems and EMRs.
• Exceptional written, verbal, and phone communication skills.

By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.

Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email [e-mail].