Remote Pharmacy Technician – Patient Care & Refills (CPhT)

CVS Health; South Carolina; Hybrid; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Retirement options

Wellness programs

Job summary

Oak Street Health is seeking a Pharmacy Technician I to join a remote contact center team. The role supports patients by handling refill requests, coordinating with pharmacies, and ensuring accurate documentation in EMR systems.

You will maintain licensure, complete CE, and meet performance metrics in a fast-paced environment. The ideal candidate has a year of retail pharmacy experience, an active PT license, and a CPhT certification, with strong MS Office/Google Suite skills and US work

Qualifications

• Minimum 1 year of retail pharmacy experience required.
• Active Pharmacy Technician License in the state of residence.
• Certified Pharmacy Technician (CPhT) certification required.
• High school diploma or equivalent required.
• Bilingual Spanish preferred, medical Spanish a plus.
• Strong working knowledge of MS Office and Google Suite preferred.
• Ability to execute daily responsibilities with minimal supervision.
• Demonstrated ability to deliver high-quality customer service.
• Deliver confident and professional service to Oak Street Health patients and internal partners.
• US work authorization.

Responsibilities

• Field inbound calls for refill requests, investigate the status of refills, and fulfill medication renewal requests as indicated.
• Contacts patients and assists/reminds them in obtaining refills on their medications from their respective pharmacy, whether it be retail, independent or mail-order pharmacy.
• Make outbound calls to pharmacies on behalf of the patient when needed.
• Responsible for 40-50 calls per day volume inbound and/or 60-80 calls outbound.
• Coordinate with center care teams to overcome identified barriers that prevent patients from receiving refills.
• Utilize electronic medical record platform to send requests and updates to field care teams.
• Document clear and precise information into applicable electronic platforms.
• Capture and document all patient requests prior to ending the call.
• Monitor the CareReq queue to ensure the completion of any open requisitions.
• Arrange transportation for center visits.
• Schedule off‑cadence or requested patient appointments.
• Utilize triage nurse line, using warm transfers, when needed for acute healthcare concerns.
• Execute prescription requests according to up‑to‑date process standards and policies.
• Engage with patients in an environment free from background distractions that supports a private home office that ensures patient information is protected.
• Meet and exceed departmental metrics; stay informed of changes and updates to department metrics.
• Responsible for maintaining licensure and certification.
• Complete all Continuing Education expectations.
• Other duties as assigned.

Job description

Oak Street Health is seeking a Pharmacy Technician I to join a remote contact center team. The role supports patients by handling refill requests, coordinating with pharmacies, and ensuring accurate documentation in EMR systems.

You will maintain licensure, complete CE, and meet performance metrics in a fast-paced environment. The ideal candidate has a year of retail pharmacy experience, an active PT license, and a CPhT certification, with strong MS Office/Google Suite skills and US work