Remote Pharmacy Technician & Customer Care Specialist

Onco360; Scottsdale (AZ); Remote; USD 66,125,000 - 77,146,000; Full time

Benefits offered by this job

401k match

Paid time off

Tuition reimbursement

Life insurance

Disability insurance

Sign-On Bonus

Job summary

Onco360 is hiring a Pharmacy Technician - Customer Care Specialist in Scottsdale, AZ. This full-time role supports the sales team and providers, handling customer care escalations and billing inquiries.

Remote work from home with training at the Scottsdale pharmacy, with shift 11:30AM-8:00PM, Monday to Friday. Starting salary from $23.00 an hour with a $5,000 sign-on bonus for those starting before December 31, 2026.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• 1–2 years of pharmacy billing or certified pharmacy technician experience.
• Customer service, problem solving, and excellent written and verbal communication.
• Ability to work independently with minimal supervision.

Responsibilities

• Manages the customer care escalations email workflow.
• Works with the customer service manager to ensure all sales team escalations are addressed daily.
• Work all address exception reports given by the VP of pharmacy operations.
• Report to the customer care manager any items that may cause escalations not to be completed.
• Have knowledge of CPR+ and billing claim responses.
• Escalate all issues to the proper pharmacy director, sales team rep or analytics team.
• Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
• Work all projects that are assigned by the customer service manager

Skills

Customer service

Problem solving

Written & verbal communication

Independence

Education

High School Diploma

Bachelor's degree

Job description

Onco360 is hiring a Pharmacy Technician - Customer Care Specialist in Scottsdale, AZ. This full-time role supports the sales team and providers, handling customer care escalations and billing inquiries.

Remote work from home with training at the Scottsdale pharmacy, with shift 11:30AM-8:00PM, Monday to Friday. Starting salary from $23.00 an hour with a $5,000 sign-on bonus for those starting before December 31, 2026.