Remote Pharmacy Tech Support Specialist (Call Center)

Lifelancer Ltd; United States; Remote; USD 25,000 - 28,000; Full time

Job summary

IQVIA is seeking a Pharmacy Tech Support Call Center Representative (Home-Based) to join its patient support team. The role is full-time, 40 hours per week, with shifts from 8:00 am to 5:00 pm EST etc., and it is remote from New Providence, New Jersey.

You will provide first-level support via phone, email, and other channels, document resolutions, and escalate when needed. A High School diploma, pharmacy technician experience, HIPAA certification, and call center background are required;

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Bi-lingual (English/Spanish) is a plus.
• MUST currently be working on a PSS contracted role with IQVIA.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provides first level support for problem resolution.
• Document information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week (shifts: 8:00 am – 5:00 pm EST or 9:00 am – 6:00 pm EST or 10:00 am – 7:00 pm EST or 11:00 am – 8:00 pm EST) under moderate supervision.

Skills

Pharmacy Technician

Call center experience

HIPAA certified

Bilingual EN/ES

PSS contracted with IQVIA

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a Pharmacy Tech Support Call Center Representative (Home-Based) to join its patient support team. The role is full-time, 40 hours per week, with shifts from 8:00 am to 5:00 pm EST etc., and it is remote from New Providence, New Jersey.

You will provide first-level support via phone, email, and other channels, document resolutions, and escalate when needed. A High School diploma, pharmacy technician experience, HIPAA certification, and call center background are required;