Remote Pharmacy Quality Analyst – QA & Compliance

Lumicera; Carson City (NV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan

Referral Bonus Program – up to $750

Job summary

Lumicera Health Services is seeking an Analyst, Pharmacy Quality to join our team in Nevada. This role develops, implements, and audits key performance metrics to improve patient care and operational excellence.

The Quality Analyst will monitor calls, document audit outcomes, and collaborate with teams to drive coaching and action plans while ensuring compliance with regulatory requirements.

Qualifications

• High School diploma or equivalent required; Bachelor’s degree or equivalent experience strongly preferred.
• Experience in call-center quality assurance, performance evaluation, training, pharmacy operations, or related field preferred.
• Experience with Calabrio or similar quality management tools preferred.
• Proficiency in Outlook, Word, Excel, and PowerPoint required.
• Support compliance program objectives and teamwork.
• Ability to interact cooperatively and respectfully with others.

Responsibilities

• Support a robust Quality Management Program evaluating inbound/outbound interactions using established scorecards.
• Identify trends, recurring issues, and systemic barriers affecting patient experience or workflow efficiency.
• Facilitate calibration sessions with leaders to ensure scoring consistency and inter-rater reliability.
• Recommend updates to scorecards, rubrics, workflows, SOPs, and coaching tools.
• Maintain knowledge of quality standards, systems, processes, and policies relevant to the program.
• Travel to other campuses and training events.

Skills

Call-center QA

Performance evaluation

Training

Pharmacy operations

Calabrio

Microsoft Office

Education

High School diploma or equivalent

Bachelor’s degree or equivalent experience

Tools

Calabrio

Job description

Lumicera Health Services is seeking an Analyst, Pharmacy Quality to join our team in Nevada. This role develops, implements, and audits key performance metrics to improve patient care and operational excellence.

The Quality Analyst will monitor calls, document audit outcomes, and collaborate with teams to drive coaching and action plans while ensuring compliance with regulatory requirements.