Remote Pharmacy Patient Support Lead (CPhT)

Shields Health Solutions; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Shields Health Solutions is seeking a Patient Support Supervisor to lead a high-performing team within our Patient Support Center. This remote role supports the Northeast (EST).

You will drive performance, ensure timely medication access, and partner with hospital stakeholders to meet SLAs and improve workflows. Ideal candidates have pharmacy or healthcare operations background, strong leadership and analytics skills, and a track record of coaching front-line staff.

Qualifications

• Active Pharmacy Technician license/registration (state-specific).
• National certification (CPhT) required.
• 3+ years pharmacy technician experience (specialty pharmacy preferred).
• Prior leadership experience (formal or informal) strongly preferred.

Responsibilities

• Lead, coach, and manage a team of Patient Support Associates to ensure medication adherence, prior authorization completion, and financial assistance support.
• Provide ongoing performance management, training, and mentorship.
• Manage staffing, scheduling, PTO, and time reporting (ADP).
• Step in to support workload during peak or short-staffed periods.
• Partner with hospital/clinic stakeholders through regular meetings and collaboration calls.
• Maintain strong working relationships with pharmacy and clinical teams.
• Monitor and ensure achievement of service level metrics and quality standards.
• Conduct audits, oversee system workflows, and manage responsiveness to inquiries.
• Establish and optimize workflows between Patient Support, liaison teams, and clinical integration teams.
• Identify and implement operational improvements and best practices.
• Support data, analytics, contracting, and special projects.
• Provide troubleshooting, guidance, and issue resolution for team members and partners.
• Assist with hiring, onboarding, training coordination, and system access setup.
• Maintain confidentiality of sensitive patient and business data.

Skills

Leadership

Communication

Team development

Pharmacy operations

Education

High School Diploma or GED

Bachelor’s degree

Leadership/management training

Tools

Willow

QS1

RX30

Excel

Word

Job description

Shields Health Solutions is seeking a Patient Support Supervisor to lead a high-performing team within our Patient Support Center. This remote role supports the Northeast (EST).

You will drive performance, ensure timely medication access, and partner with hospital stakeholders to meet SLAs and improve workflows. Ideal candidates have pharmacy or healthcare operations background, strong leadership and analytics skills, and a track record of coaching front-line staff.