Lead, Patient Support & Prior Authorization

Shields Health Solutions; United States; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Equal employment opportunities

Ongoing training and support

Job summary

Shields Health Solutions is hiring a Patient Support Supervisor to provide leadership to the Patient Support team. This role involves ensuring medication adherence through effective management of associates and maintaining high service quality.

The ideal candidate will possess strong operational management skills, leadership experience in pharmacy or healthcare, and a proactive approach to team development. A Bachelor’s degree is preferred, alongside pharmacy technician experience.

Qualifications

• 3+ years of pharmacy technician experience required, preferably in Specialty Pharmacy.
• Preferred leadership experience, possibly in a Team Lead role.
• Registered pharmacy technicians in the state of employment are preferred.

Responsibilities

• Lead and manage a team of Patient Support Associates.
• Ensure service level goals are met for medication adherence.
• Provide ongoing coaching and performance management to team members.

Skills

Strong communication presence

Operational management skills

Ability to lead and motivate

Proficient in Microsoft Office

Education

High School / GED

Bachelor’s degree preferred

Tools

Pharmacy dispensing systems

EMR systems

Job description

Shields Health Solutions is hiring a Patient Support Supervisor to provide leadership to the Patient Support team. This role involves ensuring medication adherence through effective management of associates and maintaining high service quality.

The ideal candidate will possess strong operational management skills, leadership experience in pharmacy or healthcare, and a proactive approach to team development. A Bachelor’s degree is preferred, alongside pharmacy technician experience.