Remote Pharmacy Operations Lead

Cigna Health and Life Insurance Company; Indiana (PA); Hybrid; USD 127,000 - 212,000; Full time

Job summary

Evernorth Health Services, a division of The Cigna Group, seeks a Pharmacy Supervisor to lead pharmacists and technicians remotely. You’ll guide daily workflow, performance, and staffing while ensuring quality standards and client guarantees.

The role requires a licensed pharmacist with leadership experience and flexibility for peak times. Occasional travel is expected, and a competitive salary plus bonus eligibility is offered.

Qualifications

• Bachelor of Science in Pharmacy, RPh or Pharm D; licensed and registered in the state of employment.
• 3+ years of experience in a pharmacy setting; 1+ years of leadership experience; preferably one year at Express Scripts.
• Current pharmacy licensure in good standing.
• General PC knowledge including Microsoft Office, Internet, and email.
• Strong knowledge of current pharmacy regulations.
• Demonstrated leadership skills including ability to effectively develop and assist team members.
• Experience training and coaching less experienced staff – patience to explain details and processes repeatedly.
• Excellent oral and written communication skills.
• Ability to adapt in a dynamic work environment and make independent decisions.
• Advanced problem solving and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
• Technical expertise of ESI’s systems, platforms, products and services helpful.
• Willingness to work a flexible schedule for peak times.
• Willingness to travel 10%.
• For this position, we anticipate offering an annual salary of 127,100 - 211,800 USD / yearly, depending on relevant factors, including experience and geographic location.

Responsibilities

• Schedule and monitor staff and day to day workflow.
• Develop employee’s skills, evaluate performance and provide feedback.
• Oversees resolution of employee relations.
• Conducts hiring, training, and evaluation of staff.
• Develop, track and monitor employee’s compliance to quality, service and production standards.
• Monitor prescription turnaround time so that internal standards and client performance guarantees are met.
• Assist Senior Pharmacy Manager in monitoring costs to ensure compliance with cost to fill goals.
• Address staff concerns and day to day operational, system, customer service, quality, and professional issues.
• Work in production as needed.
• Implement programs and process improvements to enhance the level of internal and external customer service provided.
• Work with Senior Pharmacy Manager to analyze operations and overall efficiencies of the pharmacy.
• Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.
• Represents pharmacy operations in cross-functional meetings and projects.
• Other special projects and tasks as assigned.

Skills

Leadership

Staff development

Communication

Problem solving

Regulatory knowledge

Education

Pharmacy degree/license

Tools

Microsoft Office

Internet

Email

Job description

Evernorth Health Services, a division of The Cigna Group, seeks a Pharmacy Supervisor to lead pharmacists and technicians remotely. You’ll guide daily workflow, performance, and staffing while ensuring quality standards and client guarantees.

The role requires a licensed pharmacist with leadership experience and flexibility for peak times. Occasional travel is expected, and a competitive salary plus bonus eligibility is offered.