Remote Clinical Support Lead - Training & Operations

NEPSE Trading; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Evernorth Health Services, a division of The Cigna Group, seeks a Clinical Support Technician Lead to supervise and train staff, oversee daily operations, and ensure accurate processing of specialty prescriptions. This role can be performed remotely with some possible onsite days in select locations and operates on Central Time with flexible start times.

The role emphasizes training program development, coaching, and maintaining training materials, while ensuring service levels and staffing meet

Qualifications

• High School diploma or GED required.
• Current Missouri Pharmacy Technician license in good standing required.
• Minimum of 3 years relevant experience; experience in a specialty pharmacy setting preferred.
• Previous training, coaching, or supervisory experience preferred.
• Ability to work independently and maintain efficiency in a remote work environment.
• Strong verbal and written communication skills desired.
• Strong attention to detail, accuracy, and quality.
• Ability to learn internal systems, processes and programs as needed.
• Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve issues.
• Ability to adapt in a changing environment.
• Strong time management skills.
• Basic working knowledge of email, Word, Excel, OneNote.

Responsibilities

• Develop and lead onboarding and training programs for Clinical Support Technicians.
• Lead team training for current employees and provide ongoing coaching.
• Maintain up-to-date training materials for onboarding and recurring training.
• Assist team members via email and chat.
• Review and track daily work-in-progress numbers for queues.
• Report daily numbers to the Clinical Support Technician team.
• Conduct audits or data reviews as requested.
• Collaborate with resource planning to ensure proper scheduling.
• Transmit prescriber faxes for state compliance items.
• Review and create Sig Codes ensuring accuracy.
• Review and revise SOPs and provide process updates.
• Conduct annual refresher training and assessments.

Skills

Supervisory experience

Training & coaching

Remote work independence

Verbal & written communication

Attention to detail

Time management

Education

High School diploma or GED

Tools

Email

Word

Excel

OneNote

Job description

Evernorth Health Services, a division of The Cigna Group, seeks a Clinical Support Technician Lead to supervise and train staff, oversee daily operations, and ensure accurate processing of specialty prescriptions. This role can be performed remotely with some possible onsite days in select locations and operates on Central Time with flexible start times.

The role emphasizes training program development, coaching, and maintaining training materials, while ensuring service levels and staffing meet