Remote Pharmacy Help Desk Specialist II - Support Training

VytlOne; United States; Remote; USD 48,000 - 64,000; Full time

Benefits offered by this job

Comprehensive health benefits

401k plan

Job summary

VytlOne is seeking a Pharmacy Help Desk Support Specialist II to assist pharmacy teams by researching, troubleshooting, and delivering solutions for pharmacy systems and claim adjudications. The role emphasizes professional communication, documentation, and service quality while maintaining certification.

The position is remote-based within the Continental US, with a schedule that may include holidays, nights, and on-call shifts.

Qualifications

• Min. 3 years in a high-volume pharmacy as a Pharmacy Technician.
• Certified Pharmacy Technician (CPhT) certificate required at time of hire within one year.
• Must maintain current Pharmacy Tech Certification.

Responsibilities

• Answer calls and tickets quickly with friendly customer service.
• Document each ticket with relevant information and call notes.
• Resolve issues to minimize service interruptions and guide user through steps.
• Triage and provide end-user support and training for staff.
• Travel onsite to assist with support and training as needed.

Skills

Customer service

Communication skills

Problem-solving

Independent worker

Microsoft Office

Education

High school diploma

CPhT certificate

Tools

Pharmacy software

Job description

VytlOne is seeking a Pharmacy Help Desk Support Specialist II to assist pharmacy teams by researching, troubleshooting, and delivering solutions for pharmacy systems and claim adjudications. The role emphasizes professional communication, documentation, and service quality while maintaining certification.

The position is remote-based within the Continental US, with a schedule that may include holidays, nights, and on-call shifts.