Pharmacy Services Help Desk Support Specialist II

VytlOne; United States; Remote; USD 48,000 - 64,000; Full time

Benefits offered by this job

Comprehensive health benefits

401k plan

Job summary

VytlOne is seeking a Pharmacy Help Desk Support Specialist II to assist pharmacy teams by researching, troubleshooting, and delivering solutions for pharmacy systems and claim adjudications. The role emphasizes professional communication, documentation, and service quality while maintaining certification.

The position is remote-based within the Continental US, with a schedule that may include holidays, nights, and on-call shifts.

Qualifications

• Min. 3 years in a high-volume pharmacy as a Pharmacy Technician.
• Certified Pharmacy Technician (CPhT) certificate required at time of hire within one year.
• Must maintain current Pharmacy Tech Certification.

Responsibilities

• Answer calls and tickets quickly with friendly customer service.
• Document each ticket with relevant information and call notes.
• Resolve issues to minimize service interruptions and guide user through steps.
• Triage and provide end-user support and training for staff.
• Travel onsite to assist with support and training as needed.

Skills

Customer service

Communication skills

Problem-solving

Independent worker

Microsoft Office

Education

High school diploma

CPhT certificate

Tools

Pharmacy software

Job description

Overview

VytlOne is looking for a Pharmacy Help Desk Support Specialist II who will provide support to pharmacy team members on effective methods to research, troubleshoot, and deliver solutions.

As a Pharmacy Help Desk Support Specialist, you are the primary internal representative of our organization; you must convey to the caller a sense of expertise in our services. Because you will be in contact with current end users, and you are in a strong position to influence their satisfaction and our company prosperity, this position requires tact, sensitivity, and professionalism.

The Pharmacy Help Desk Support Specialist will be responsible for:

• Responding to end-user inquiries that may be received by phone calls, email, chats, and ticket requests for support to resolve pharmacy systems, claim adjudications, and issues with VytlOne Bolt-on’s.
• Accessing product information or the solution database to research, troubleshoot, and deliver solutions.
• Advising users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
• Documents incidents using ticketing system. Escalates problems to appropriate levels or teams to achieve issue resolution.
• May support upgrades of software or devices, set up user profiles, or re-set passwords.
• Fulfills all service level standards for response time and quality.
• The Pharmacy Help Desk Specialist is responsible for establishing and maintaining relationships with end users on behalf of the company by taking personal and complete responsibility for each end users-related contact.

Who We Are

VytlOneis the nation’s only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions—deliveringexcellencethrough tailored strategies and collaborative partnerships. At VytlOne, we’re not just transforming pharmacy—we’re making apurposeful impacton the communities we serve.

Why Choose a Career at VytlOne?

AtVytlOne, ourpurposeis at the heart of everything we do. People join us not just for a job, but to be part of something bigger—where their work truly matters. We foster a culture ofauthenticity, where you’re encouraged to be yourself and a place to grow, collaborate and make an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate asOne Team, united by a bold mission and a spirit of innovation. Here, you’ll find a place where your ideas are heard, your contributions are valued, and your career can thrive.

Position Location

This is a remote-based position within the Continental US.

Responsibilities

• Answer calls and tickets quickly and provide friendly customer service.
• Document every ticket within the assigned system with relevant and pertinent information including detailed call notes.
• Ensure timely resolution and to minimize service interruptions.
• Ability to triage and provide pharmacy end user support and training while effectively helping staff overcome obstacles, learn, grow and thrive
• Well-spoken and able to demonstrate exceptional customer service via phone and email
• Travel onsite to assist customer with support and/or training as needed
• Must be able to prioritize workload, manage multiple projects, meet deadlines, and have excellent problem-solving skills
• Resolve 3rd party insurance rejections in a timely manner to expedite patient care needs to fill patient prescriptions.

Qualifications

Education:

• High school diploma or equivalency.
• Certified Pharmacy Technician (CPhT) certificate required at time of hire within one year of placement in position.

Experience:

• Requires a minimum of three-year experience in a high-volume pharmacy setting as a Pharmacy Technician; prior help desk support role experience preferred.
• Experience in various types of pharmacy software beneficial.

Knowledge, Skills, and Abilities:

• Self-motivated and the ability to work independently
• Ability to communicate effectively both verbally and in writing
• Must be able to interact with a wide variety of individuals to successfully provide optimal pharmacy support
• Working knowledge of desktop computers, including Microsoft office, to assess patient/drug information systems
• Excellent critical thinking and problem-solving skills
• Must be well organized; detail oriented
• Must maintain current, Pharmacy Tech Certification

WORK SCHEDULE: Monday-Friday; May be required to work rotating shifts including holidays, night, and on-call. Must be able to travel as needed.

WE OFFER

AtVytlOnewe offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment. You’ll work with a mission-driven organization focused on improving healthcare outcomes.

Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:

• Comprehensive mental health and wellbeing resources
• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
• Company-paid basic life/AD&D, short-term and long-term disability insurance
• Rx, dental, vision, other voluntary benefits, and FSA
• Employer-matched 401k Plan
• Industry-leading PTO plan
• And more!

Join us and help build the future of pharmacy care – better outcomes, stronger margins, and healthier communities.

FOR MORE INFORMATION:

VytlOne WebsiteVytlOne LinkedIn