Remote Customer Account Specialist IT & Pharmacy Support

VytlOne; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Mental health resources

BCBS PPO health plan

Life/AD&D insurance

Disability insurance

Medical, dental, vision, FSA

401k with employer match

Generous PTO

Job summary

VytlOne is hiring a Customer Account Specialist for a remote US-based role. You will provide client service, software and hardware support, and troubleshoot issues across CarePoint client operations. Pharmacy experience and tech support background are desirable.

Requirements include a high school education, with a preference for a bachelor's in MIS/CS or related field. Pharmacy technician training is a plus, and prior account management is valuable.

Qualifications

• High School graduation or equivalent required.
• Bachelor’s Degree in MIS, CS or related field preferred.
• Pharmacy Technician license or training preferred.
• Background in PC maintenance/repair and application software support.
• Knowledge of Microsoft Office/Project products.
• Pharmacy operations desirable.
• Account management experience required.
• Knowledge of pharmacy systems.
• Knowledge of SQL Server and properties.
• Detail oriented with strong follow through.

Responsibilities

• Investigate, analyze, and resolve software and communications problems with computer systems.
• Provide software and hardware technical assistance and support as needed.
• Install, integrate, and configure new software/upgrades for users.
• Create, review, prioritize, and process tickets, document the progress of projects.
• Maintain a high-level quality of customer service standards in dealing with and responding to questions.
• Follow procedures for escalation process and ticket follow up times, including following all customer SLA agreements and internal standards.
• Work directly with client representatives to set expectations and organize current needs.
• Be the lead on specific customer account issues with the ability to handle most situations independently.
• Nurture relationship with assigned accounts to foster further opportunities.

Skills

Account management

Pharmacy systems

SQL Server

Customer service

Troubleshooting

Communication

Problem solving

Education

High School diploma

Bachelor's degree in MIS/CS

Pharmacy Technician license

Tools

Microsoft Office/Project

Job description

VytlOne is hiring a Customer Account Specialist for a remote US-based role. You will provide client service, software and hardware support, and troubleshoot issues across CarePoint client operations. Pharmacy experience and tech support background are desirable.

Requirements include a high school education, with a preference for a bachelor's in MIS/CS or related field. Pharmacy technician training is a plus, and prior account management is valuable.