Customer Account Specialist

VytlOne; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Mental health resources

BCBS PPO health plan

Life/AD&D insurance

Disability insurance

Medical, dental, vision, FSA

401k with employer match

Generous PTO

Job summary

VytlOne is hiring a Customer Account Specialist for a remote US-based role. You will provide client service, software and hardware support, and troubleshoot issues across CarePoint client operations. Pharmacy experience and tech support background are desirable.

Requirements include a high school education, with a preference for a bachelor's in MIS/CS or related field. Pharmacy technician training is a plus, and prior account management is valuable.

Qualifications

• High School graduation or equivalent required.
• Bachelor’s Degree in MIS, CS or related field preferred.
• Pharmacy Technician license or training preferred.
• Background in PC maintenance/repair and application software support.
• Knowledge of Microsoft Office/Project products.
• Pharmacy operations desirable.
• Account management experience required.
• Knowledge of pharmacy systems.
• Knowledge of SQL Server and properties.
• Detail oriented with strong follow through.

Responsibilities

• Investigate, analyze, and resolve software and communications problems with computer systems.
• Provide software and hardware technical assistance and support as needed.
• Install, integrate, and configure new software/upgrades for users.
• Create, review, prioritize, and process tickets, document the progress of projects.
• Maintain a high-level quality of customer service standards in dealing with and responding to questions.
• Follow procedures for escalation process and ticket follow up times, including following all customer SLA agreements and internal standards.
• Work directly with client representatives to set expectations and organize current needs.
• Be the lead on specific customer account issues with the ability to handle most situations independently.
• Nurture relationship with assigned accounts to foster further opportunities.

Skills

Account management

Pharmacy systems

SQL Server

Customer service

Troubleshooting

Communication

Problem solving

Education

High School diploma

Bachelor's degree in MIS/CS

Pharmacy Technician license

Tools

Microsoft Office/Project

Job description

Overview

As a Customer Account Specialist, you will provide client service, business application, and computer software and hardware support across CarePoint client operations. You will also work across business units and pharmacies to troubleshoot and resolve technical and software issues for customer accounts. Prior help desk support, pharmacy experience and/or application software support desirable.

Position Location

This is a remote-based position within the Continental US.

Who We Are

VytlOneis the nation’s only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions—deliveringexcellencethrough tailored strategies and collaborative partnerships. At VytlOne, we’re not just transforming pharmacy—we’re making apurposeful impacton the communities we serve.

Why Choose a Career at VytlOne?

AtVytlOne, ourpurposeis at the heart of everything we do. People join us not just for a job, but to be part of something bigger—where their work truly matters. We foster a culture ofauthenticity, where you’re encouraged to be yourself and a place to grow, collaborate and make an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate asOne Team, united by a bold mission and a spirit of innovation. Here, you’ll find a place where your ideas are heard, your contributions are valued, and your career can thrive.

Responsibilities

• Investigate, analyze, and resolve software and communications problems with computer systems.


• Provide software and hardware technical assistance and support as needed.


• Install, integrate, and configure new software/upgrades for users.


• Create, review, prioritize, and process tickets, document the progress of projects.


• Maintain a high-level quality of customer service standards in dealing with and responding to questions.


• Follow procedures for escalation process and ticket follow up times, including following all customer SLA agreements and internal standards.


• Work directly with client representatives to set expectations and organize current needs.


• Be the lead on specific customer account issues with the ability to handle most situations independently.


• Nurture relationship with assigned accounts to foster further opportunities.

Qualifications

Education:

• High School graduation or equivalent is required


• Bachelor’s Degree in Management Information Systems, Computer Science or related field or equivalent technical/vocational certification or equivalent experience is preferred


• Pharmacy Technician license or training is preferred

Experience:

• Background in and exposure to PC maintenance/repair, application software support


• Knowledge of Microsoft Office/Project software products required


• Pharmacy operations desirable


• Account management experience required

Knowledge, Skills and Abilities:

• Knowledge of pharmacy systems


• Knowledge of SQL Server and properties.


• Detail oriented with strong attention to follow through.


• Knowledge of a wide range of computer systems, applications, hardware, and communications


• Ability to manage clients and organize meetings independently


• Knowledge of computer-troubleshooting techniques


• Sound communication and presentation skills; ability to organize and manage multiple tasks.


• Ability to install and configure computer systems, hardware, and peripherals


• Knowledge of customer service standards and procedures


• Demonstrated ability to be self-motivated with a positive attitude

WE OFFER

AtVytlOnewe offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment. You’ll work with a mission-driven organization focused on improving healthcare outcomes.

Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:

• Comprehensive mental health and wellbeing resources


• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums


• Company-paid basic life/AD&D, short-term and long-term disability insurance


• Rx, dental, vision, other voluntary benefits, and FSA


• Employer-matched 401k Plan


• Industry-leading PTO plan


• And more!

Join us and help build the future of pharmacy care – better outcomes, stronger margins, and healthier communities.

FOR MORE INFORMATION:

VytlOne WebsiteVytlOne LinkedIn

VytlOne (formerly Maxor) is an EOE, including disability/vets