Hybrid Pharmacy Support Associate | Flexible Training

The Elevance Health Companies, Inc.; Las Vegas (NV); Hybrid; USD 23,000 - 35,000; Full time

Benefits offered by this job

Comprehensive benefits

Equity stock purchase

401k contribution

Job summary

BioPlus Specialty Pharmacy, a proud member of Elevance Health, seeks a Pharmacy Customer Associate in Las Vegas, NV. The role handles pharmacy retail and mail‑order inquiries by phone and email, with on‑site training for five weeks.

The position offers flexible hybrid/virtual arrangements, with required in‑person onboarding and a policy about commuting distance in accordance with company rules. Elevance Health emphasizes a broad benefits package and career growth opportunities.

Qualifications

• Requires a HS diploma or equivalent.
• Experience in an automated customer service environment.
• Specialty Pharmacy experience preferred.
• Call center experience preferred.
• URAC competencies: strong oral, written and interpersonal communication, problem‑solving, facilitation and analytical skills.

Responsibilities

• Responds to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
• Develops and maintains positive customer relations and coordinates with functions within the company to ensure requests are handled promptly.
• Interacts with internal and external customers to provide claims, customer service, and membership support.
• Performs necessary research to provide proactive, thorough solutions and follow‑through.
• Guides customers with personal options and helps them use available technology and resources.

Job description

BioPlus Specialty Pharmacy, a proud member of Elevance Health, seeks a Pharmacy Customer Associate in Las Vegas, NV. The role handles pharmacy retail and mail‑order inquiries by phone and email, with on‑site training for five weeks.

The position offers flexible hybrid/virtual arrangements, with required in‑person onboarding and a policy about commuting distance in accordance with company rules. Elevance Health emphasizes a broad benefits package and career growth opportunities.