Remote Pharmacy Customer Associate I - Bilingual EN/ES

Elevance Health (Anthem); San Juan (PR); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Elevance Health in San Juan, PR, is seeking a Pharmacy Customer Associate I to respond to customer questions about retail and mail order prescriptions. This role emphasizes bilingual English/Spanish communication and high-quality customer care, with training sessions and occasional in-person requirements.

The position supports customers with options, uses technology to assist, and collaborates with internal teams to resolve issues efficiently.

Qualifications

• Fully bilingual in English and Spanish, written and spoken.
• Experience in automated or healthcare customer service environments preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Responds to basic customer questions via phone and written correspondence regarding pharmacy retail and mail order prescriptions.
• Builds positive customer relations and coordinates with internal functions to resolve requests.
• Performs research to provide proactive, thorough solutions and ensures high quality resolution.
• Guides customers with options and helps them use technology and resources effectively.
• Performs other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Problem-solving

Education

HS diploma or equivalent

Tools

Microsoft Teams

Job description

Elevance Health in San Juan, PR, is seeking a Pharmacy Customer Associate I to respond to customer questions about retail and mail order prescriptions. This role emphasizes bilingual English/Spanish communication and high-quality customer care, with training sessions and occasional in-person requirements.

The position supports customers with options, uses technology to assist, and collaborates with internal teams to resolve issues efficiently.