Bilingual Remote Pharmacy Customer Advocate

Elevance Health; San Juan (PR); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Elevance Health is seeking a Pharmacy Customer Associate I to respond to customer questions about pharmacy retail and mail order prescriptions. You will work across channels to resolve inquiries, support proactive problem-solving, and help customers navigate technology and resources.

The role requires strong communication skills, bilingual English/Spanish abilities, and the ability to coordinate with internal teams.

Qualifications

• Requires a HS diploma or equivalent and experience in an automated customer service environment.
• Bilingual English & Spanish proficiency is preferred or required.

Responsibilities

• Responds to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
• Develops and maintains positive customer relations and coordinates with company functions to resolve requests.
• Researches to provide proactive solutions and ensures high-quality resolution and follow-through.

Skills

Bilingual EN/ES

Microsoft Teams

Customer service

Education

HS diploma or equivalent

Job description

Elevance Health is seeking a Pharmacy Customer Associate I to respond to customer questions about pharmacy retail and mail order prescriptions. You will work across channels to resolve inquiries, support proactive problem-solving, and help customers navigate technology and resources.

The role requires strong communication skills, bilingual English/Spanish abilities, and the ability to coordinate with internal teams.