Remote Pharmacy Customer Care Specialist

UnitedHealth Group; Dallas (TX); Remote; USD 22,000 - 40,000; Full time

Benefits offered by this job

3 weeks paid training

Remote work from home

Job summary

UnitedHealth Group is seeking a Pharmacy Customer Service Representative to work remotely from anywhere in the U.S. The role involves notifying providers about needed prior authorizations for specialty patients, preparing submissions, and following through on PA outcomes with a focus on patient care.

The position requires 1+ years in customer service or healthcare, a High School Diploma or GED, and full-time availability within CST business hours.

Qualifications

• High School Diploma or GED or equivalent work experience.
• Must be 18 years of age or older.
• 1+ years of customer service or healthcare experience.
• Ability to attend training from 9:00 am - 5:30 pm EST for 3 weeks.
• Ability to work full-time with 8-hour shifts during 7:00 am - 7:00 pm CST, with possible overtime.

Responsibilities

• Handle initiating prior authorization requests.
• Access Optum resources to check PA status and benefits.
• Escalate issues to operations, team leads, and stakeholders.
• Ensure patients and providers are supported through to completion.
• Focus on patient care and quality assurance.

Skills

Customer service

Computer literacy

Education

High School Diploma / GED

Tools

Windows PC

Job description

UnitedHealth Group is seeking a Pharmacy Customer Service Representative to work remotely from anywhere in the U.S. The role involves notifying providers about needed prior authorizations for specialty patients, preparing submissions, and following through on PA outcomes with a focus on patient care.

The position requires 1+ years in customer service or healthcare, a High School Diploma or GED, and full-time availability within CST business hours.