Remote Pharmacy Client Success Manager

Outcomes®; United States; Hybrid; USD 90.000 - 110.000; Vollzeit

Zusammenfassung

Outcomes® is seeking a Retail Pharmacy Client Success Manager to steward a portfolio of independent and community pharmacy clients, focusing on retention, product adoption, performance, and growth. You will use discovery and performance data to identify opportunities and drive outcomes.

You will lead business reviews, translate data into a client story, coordinate education, and manage risk with cross-functional teams. Strong business acumen and consultative skills are essential.

Qualifikationen

• Experience as a Client Success Manager or similar managing an ongoing book of business.
• Experience in retail pharmacy operations or related field.
• Associate degree or equivalent combination of education and relevant experience.
• Ability to lead strategic discovery, make consultative recommendations, and manage client risk and escalations.

Aufgaben

• Own the client relationship and account strategy for an assigned portfolio.
• Conduct discovery to understand each client’s goals, operations, workflows, and measures of success.
• Lead strategic, consultative conversations and align Outcomes capabilities with client objectives.
• Create and maintain account and success plans with measurable goals and revenue opportunities.
• Coordinate cross-functional resources to drive adoption and value realization.

Kenntnisse

Client relationship

Account management

Executive communication

Cross-functional collaboration

CRM proficiency

Ausbildung

Associate degree

Bachelor's degree

Tools

Salesforce

CRM software

Jobbeschreibung

Outcomes® is seeking a Retail Pharmacy Client Success Manager to steward a portfolio of independent and community pharmacy clients, focusing on retention, product adoption, performance, and growth. You will use discovery and performance data to identify opportunities and drive outcomes.

You will lead business reviews, translate data into a client story, coordinate education, and manage risk with cross-functional teams. Strong business acumen and consultative skills are essential.