Remote Pharmacy Client Success Manager — Growth & Retention

Outcomes; Kansas City (MO); Hybrid; USD 75,000 - 100,000; Full time

Job summary

Outcomes is seeking a Retail Pharmacy Client Success Manager to own a portfolio of independent and community pharmacy clients. You will drive retention, product adoption, and cost savings while leading business reviews and coordinating cross-functional support.

The role requires strong business acumen, consultative account management, and the ability to influence decision-makers without direct authority. Domestic travel up to 10% may be required.

Qualifications

• Experience in client success, account management, or similar role.
• Experience supporting retail or community pharmacy operations.
• Associate degree or equivalent education and experience.
• Ability to lead discovery, use performance data to drive action, and manage risk and escalations.
• Strong executive communication, relationship management, and cross-functional collaboration.
• Proficiency with Microsoft 365 and CRM documentation.

Responsibilities

• Own the client relationship and account strategy for an assigned portfolio.
• Lead strategic, consultative conversations and align Outcomes capabilities with client goals.
• Create and maintain success plans with measurable goals and revenue opportunities.
• Lead recurring client touchpoints and executive reviews tailored to lifecycle stage.
• Analyze pharmacy performance and identify opportunities to improve efficiency and revenue.
• Manage escalations and risk with clear owners and timelines.
• Coordinate cross-functional support to drive product adoption and value realization.

Skills

Client relationship

Account strategy

Discovery

Data analysis

Executive communication

Cross-functional collaboration

Education

Associate degree

Bachelor’s degree

Tools

Microsoft 365

Salesforce

CRM platform

Job description

Outcomes is seeking a Retail Pharmacy Client Success Manager to own a portfolio of independent and community pharmacy clients. You will drive retention, product adoption, and cost savings while leading business reviews and coordinating cross-functional support.

The role requires strong business acumen, consultative account management, and the ability to influence decision-makers without direct authority. Domestic travel up to 10% may be required.