Remote Pharmacy Benefits Specialist

Workoo Technologies; Chicago (IL); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading technology company is seeking a Customer Service Representative in Chicago, Illinois. This position involves assisting callers with benefit-related inquiries and prescription status. The ideal candidate should have over a year of customer service experience, fluency in computer navigation, and the ability to work in a flexible schedule of 35-40 hours per week. You'll receive training and have opportunities for performance recognition and advancement. This role values compassionate interaction and problem-solving skills.

Qualifications

• 1+ years of customer support experience, preferably over the phone.
• Fluency in navigating complex computer systems.
• Ability to operate under varying schedules.

Responsibilities

• Respond to inbound calls concerning benefit eligibility.
• Guide callers on prescription benefits and claims.
• Document required information accurately in systems.
• Identify issues and communicate solutions to various stakeholders.

Skills

Fluent computer navigation

Customer service experience

Microsoft Office skills

Compassionate communication

Tools

Windows computer applications

Microsoft Office Word

Microsoft Excel

Job description

A leading technology company is seeking a Customer Service Representative in Chicago, Illinois. This position involves assisting callers with benefit-related inquiries and prescription status. The ideal candidate should have over a year of customer service experience, fluency in computer navigation, and the ability to work in a flexible schedule of 35-40 hours per week. You'll receive training and have opportunities for performance recognition and advancement. This role values compassionate interaction and problem-solving skills.