Remote Customer Service Specialist – Pharmacy Benefits

Easy Recruiter; Los Angeles (CA); Remote; USD 35,000 - 45,000; Full time

Job summary

A customer-focused service company is hiring a Customer Service Specialist in Los Angeles. This entry-level role involves responding to customer inquiries regarding prescription benefits and eligibility through various communication channels. Candidates should possess a high school diploma or equivalent work experience, with at least one year of customer service experience. Knowledge of Microsoft Word and Excel is required. The position offers a flexible schedule, with potential remote work opportunities.

Qualifications

• 1+ years of customer service experience providing service over the phone.
• Basic knowledge of Microsoft Office applications.
• Ability to navigate new computer system applications.

Responsibilities

• Respond to incoming calls regarding assistance eligibility and prescription status.
• Guide callers on their prescription benefits and procedures.
• Identify issues and provide solutions to clients.

Skills

Customer service experience

Computer navigation skills

Communication skills

Education

High School Diploma or GED or equivalent work experience

Tools

Microsoft Word

Microsoft Excel

Job description

A customer-focused service company is hiring a Customer Service Specialist in Los Angeles. This entry-level role involves responding to customer inquiries regarding prescription benefits and eligibility through various communication channels. Candidates should possess a high school diploma or equivalent work experience, with at least one year of customer service experience. Knowledge of Microsoft Word and Excel is required. The position offers a flexible schedule, with potential remote work opportunities.