Remote Pharmacist – Clinical Programs & MTM

Capital Rx; United States; On-site; USD 130,000 - 135,000; Full time

Job summary

Judi Health is seeking a subject matter expert to support clinical program operations. You will triage calls, conduct outreach, and communicate issues and resolutions while adhering to HIPAA and internal SOPs.

Responsibilities include MTM, pharmacogenomics, and after-hours support on a rotating schedule. You will collaborate with stakeholders to ensure high-quality customer service and data integrity.

Qualifications

• Active, unrestricted pharmacist license.
• 2+ years of clinical pharmacy practice experience.
• 2+ years of managed care and/or clinical program administration experience and/or PGY1 residency.
• Excellent communication and organizational skills.
• Ability to work independently in a remote, high-volume call center environment.

Responsibilities

• Triage clinical incoming calls and conduct clinical outreach to members, pharmacies, and prescribers.
• Support operations of clinical programs (pharmacogenomics, MTM, lower cost alternatives, retrospective drug utilization reviews).
• Provide on-call support for after-hours pharmacist/clinical programs and emergent calls on rotating schedule.
• Ensure customer satisfaction with professional customer support and service; meet performance metrics.
• Communicate issues and resolutions to members, pharmacies, providers, and internal stakeholders.
• Adhere to HIPAA guidelines and policies; protect data integrity and security.

Skills

Pharmacist license

Communication skills

Remote work capability

Organizational skills

Education

Bachelor's or Doctor of Pharmacy

PGY1 Residency

Job description

Judi Health is seeking a subject matter expert to support clinical program operations. You will triage calls, conduct outreach, and communicate issues and resolutions while adhering to HIPAA and internal SOPs.

Responsibilities include MTM, pharmacogenomics, and after-hours support on a rotating schedule. You will collaborate with stakeholders to ensure high-quality customer service and data integrity.