Remote Pet Insurance Concierge

Naukri Mitra; United States; A distancia; USD 54.000 - 66.000; Jornada completa

Descripción de la vacante

Naukri Mitra is seeking a Remote Pet Insurance Specialist to join our distributed team. You will handle claims, provide compassionate customer support, and become an expert on our pet insurance products from your home office.

Work across time zones with a collaborative, pet-loving culture, and contribute to a fast-growing startup that values curiosity and empathy. This remote-first role requires clear written and verbal communication, the ability to translate policy jargon into practical

Formación

• Experience in pet insurance, property & casualty, or health insurance.
• Familiarity with CRM platforms (HubSpot or Zendesk).
• Proficiency with Zoom, Google Workspace, Slack and similar tools.
• Strong written and verbal communication.
• Ability to work remotely with asynchronous collaboration.

Responsabilidades

• Claims and Customer Support: Guide pet parents through claims with empathy and accuracy, ensuring clarity every step.
• Policy and Product Expertise: Develop an in-depth understanding of our policies and translate terms into accessible guidance for pet parents.
• Internal Collaboration and Feedback: Provide structured feedback from customer interactions to the product team to improve offerings.
• Remote Workflow Mastery: Use digital tools to stay in sync with the team and maintain flexible, remote work.

Conocimientos

Communication

Adaptability

Herramientas

HubSpot

Zendesk

Zoom

Google Workspace

Slack

Descripción del empleo

Naukri Mitra is seeking a Remote Pet Insurance Specialist to join our distributed team. You will handle claims, provide compassionate customer support, and become an expert on our pet insurance products from your home office.

Work across time zones with a collaborative, pet-loving culture, and contribute to a fast-growing startup that values curiosity and empathy. This remote-first role requires clear written and verbal communication, the ability to translate policy jargon into practical