Remote Pet Care Concierge | Customer Support Pro

adoro; United States; A distancia; USD 33.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/dental/vision coverage for员工

Descripción de la vacante

adoro is a pet insurance company delivering an easy and fast claims experience for pet owners. We are seeking a remote Customer Care Specialist to provide information, answer questions, and respond promptly and empathetically across phone, email, text and chat.

You will build product knowledge, ensure compliance, and handle inquiries from current and prospective customers in a fast-paced environment. This is a full-time remote position requiring reliable internet and strong writing skills.

Formación

• Demonstrated passion for excellence with respect to treating and caring for customers.
• Knowledge of veterinary terms, abbreviations and conditions.
• Insurance Producer License
• Ability to work in a fast paced environment and work efficiently in multiple systems.
• Demonstrable Microsoft Office proficiency: Word, PowerPoint, Excel, Outlook, Teams.
• Ability to work independently in a remote capacity, while also fostering teamwork and collaborating with others.
• Strong writing skills including organization, spelling, grammar and punctuation.

Responsabilidades

• Responsible for helping customers understand adoro’s insurance offerings and answer questions with empathy and care.
• Develop thorough product knowledge, ensuring compliance and prioritizing customer satisfaction.
• Handle inbound calls, emails, texts and chats from existing customers, potential customers, and other external parties.
• Respond to inquiries from customers relating to our product and service.
• Identify customers' needs to achieve satisfaction and/or improve processes.
• Explain claim outcomes and assist with claims team work as needed.

Descripción del empleo

adoro is a pet insurance company delivering an easy and fast claims experience for pet owners. We are seeking a remote Customer Care Specialist to provide information, answer questions, and respond promptly and empathetically across phone, email, text and chat.

You will build product knowledge, ensure compliance, and handle inquiries from current and prospective customers in a fast-paced environment. This is a full-time remote position requiring reliable internet and strong writing skills.