Remote Personal Lines Account Specialist

Gallagher; Oregon; Hybrid; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative, people‑first culture

Global reach with local impact

Job summary

Gallagher in Cincinnati is seeking an Account Representative in Personal Lines to deliver responsive, high-quality support while becoming a trusted partner to clients. You'll gain hands-on experience with tools that streamline service and elevate performance, setting you up for rapid growth.

You will handle policy changes, billing inquiries, renewals, and explain coverage clearly, while maintaining a client-first mindset and professional communication.

Qualifications

• 1–2 years of customer service, insurance, or related experience, or the drive to gain it quickly.
• Hold a P&C license.
• Communicate coverage clearly and next steps in a client-friendly way.
• Stay organized and detail-oriented, ensuring accuracy across tasks and priorities.
• Demonstrate a client-first mindset, building trust through responsiveness and professionalism.
• Solve problems proactively, handling inquiries with care and timely resolution.
• Adapt quickly to new systems and digital tools.
• Show coachability and flexibility while growing into greater responsibility.
• Exhibit curiosity, accountability, and a strong drive to develop into a consultative professional.

Responsibilities

• Act as a trusted contact within a pooled model, delivering responsive, accurate support across Personal Lines needs.
• Manage inbound and outbound interactions across channels, ensuring clear, efficient, relationship-focused experiences.
• Handle billing inquiries, guiding payments and resolutions while coordinating for timely outcomes.
• Process policy changes, endorsements, cancellations, and renewals with accuracy and compliance.
• Explain coverage, exclusions, and options in a clear, client-friendly way.
• Support claims by guiding next steps and setting clear expectations.
• Take a proactive, consultative approach, identifying needs and strengthening coverage solutions.
• Resolve standard requests independently, escalating complex cases as needed.

Skills

Customer service

P&C license

Clear communication

Organizational skills

Client-focused

Problem solving

Adaptability

Coachability

Curiosity

Accountability

Job description

Gallagher in Cincinnati is seeking an Account Representative in Personal Lines to deliver responsive, high-quality support while becoming a trusted partner to clients. You'll gain hands-on experience with tools that streamline service and elevate performance, setting you up for rapid growth.

You will handle policy changes, billing inquiries, renewals, and explain coverage clearly, while maintaining a client-first mindset and professional communication.