Remote Personal Lines Client Service Specialist

Gallagher; United States; Remote; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative, people-first culture

Job summary

Gallagher is hiring a Client Service Specialist in Personal Lines for the Rolling Meadows, IL area. You will deliver responsive, high-quality support, learn to guide client decisions, and contribute to stronger relationships. The role offers growth through a digital toolkit and a collaborative, integrity-driven culture.

Bring 1–2 years of customer service or insurance experience and hold a P&C license. You’ll explain coverages clearly and manage policy changes, renewals, and billing with

Qualifications

• 1–2 years of customer service, insurance, or related experience.
• Demonstrate a client-first mindset with responsiveness and professionalism.
• Able to adapt to new systems and digital tools.
• Coachability and flexibility for growing responsibilities.

Responsibilities

• Act as a trusted contact within a pooled model, delivering responsive, accurate support across Personal Lines needs.
• Manage inbound and outbound interactions across channels, ensuring clear, efficient, relationship-focused experiences.
• Handle billing inquiries, guiding payments and resolutions while coordinating for timely outcomes.
• Process policy changes, endorsements, cancellations, and renewals with accuracy and compliance.
• Explain coverage, exclusions, and options in a clear, client-friendly way.
• Support claims by guiding next steps and setting clear expectations.
• Use digital tools to deliver faster, more streamlined service.
• Build trust through consistent, high-quality interactions that drive retention.

Skills

Customer service

Insurance knowledge

Communication

Organization

Problem solving

Proactive & consultative

Education

P&C license

Tools

Insurance systems

Job description

Gallagher is hiring a Client Service Specialist in Personal Lines for the Rolling Meadows, IL area. You will deliver responsive, high-quality support, learn to guide client decisions, and contribute to stronger relationships. The role offers growth through a digital toolkit and a collaborative, integrity-driven culture.

Bring 1–2 years of customer service or insurance experience and hold a P&C license. You’ll explain coverages clearly and manage policy changes, renewals, and billing with