Remote Personal Lines Account Manager

Insurance Office Of America, Inc.; Marathon (FL); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Vacation and sick time

Employee stock plan

Job summary

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager to oversee client service, renewals, and policy reviews in a role that supports remote work in the EST zone.

The position emphasizes mentoring Account Associates and coordinating with underwriters to meet client needs. Responsibilities include managing invoicing, AORs, renewals, and claims assistance while maintaining high accuracy and strong communication with clients and internal teams.

Qualifications

• 5+ years of industry experience.
• State required active licensing.
• Exceptional customer service and communication skills.
• Strong multi-tasking and organizational skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School diploma or equivalent.

Responsibilities

• Oversee client service activities and renewals.
• Manage invoicing, AORs, and policy reviews with accuracy.
• Collaborate with underwriters for client solutions.
• Monitor expirations, renewals, and A/R reports.
• Support invoicing for new business and renewals.
• Assist clients with claims processes.
• Mentor and coach Account Associates and monitor performance.

Skills

Customer service

Communication

Multitasking

Organizational skills

Delegation

Decision-making

Attention to detail

Education

High School diploma

Tools

Outlook

Word

Excel

MS Office

Job description

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager to oversee client service, renewals, and policy reviews in a role that supports remote work in the EST zone.

The position emphasizes mentoring Account Associates and coordinating with underwriters to meet client needs. Responsibilities include managing invoicing, AORs, renewals, and claims assistance while maintaining high accuracy and strong communication with clients and internal teams.