Remote Personal Injury Intake Specialist — Impact & Growth

Midwest Injury Lawyers; Illinois; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based bonuses

Generous PTO

Fully remote opportunity

Growth opportunities

Collaborative team

Meaningful impact

Job summary

Midwest Injury Lawyers is seeking a Remote Personal Injury Intake Specialist to be the first point of contact for prospective clients. The role involves inbound calls and online inquiries, collecting detailed information about accidents and injuries, and thorough client intake interviews.

You will document case data, verify insurance details, and ensure accurate data entry in the case management system. Ideal candidates have 3–5+ years in legal intake and a strong background in CRM systems, lead

Qualifications

• 3–5+ years in legal intake or related role at a law firm.
• Bachelor's degree preferred; equivalent professional experience will be considered.
• Proven ability to screen, qualify, and convert prospective clients into signed cases.
• Strong knowledge of CRM systems, lead tracking, pipeline management, and conversion optimization.
• Experience with AI-powered lead management tools, intake automation, and emerging technologies.
• Familiarity with personal injury case types, including motor vehicle accidents, premises liability, wrongful death, and other injury-related claims.
• Demonstrated ability to manage a high volume of inbound inquiries, prioritize time-sensitive leads, and follow up with prospective clients.
• Excellent communication, interpersonal, and client relationship skills; empathy and professionalism.

Responsibilities

• Answer inbound calls and online inquiries; conduct thorough intake interviews.
• Document and organize case information; verify basic insurance details; data entry into case management system.
• Explain next steps in the intake process and coordinate follow-up communications.
• Maintain confidentiality and adhere to firm protocols; support a smooth intake experience.
• Work closely with attorneys and staff to determine case viability and potential value.

Skills

Legal intake experience

Client relations

CRM systems

Lead tracking

Conversion optimization

AI-powered tools

Communication skills

Organization

Time management

Remote collaboration

Education

Bachelor's degree preferred

Tools

Case management software

Job description

Midwest Injury Lawyers is seeking a Remote Personal Injury Intake Specialist to be the first point of contact for prospective clients. The role involves inbound calls and online inquiries, collecting detailed information about accidents and injuries, and thorough client intake interviews.

You will document case data, verify insurance details, and ensure accurate data entry in the case management system. Ideal candidates have 3–5+ years in legal intake and a strong background in CRM systems, lead