Remote Intake Specialist – Personal Injury Support

Pemberton Injury Law Firm; Wisconsin; Remote; USD 40,000 - 54,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Paid Time Off and Paid Holidays

Discretionary bonus opportunities

Retirement plan with employer match

Job summary

Pemberton Personal Injury Law Firm is seeking a compassionate Intake Specialist to be the first contact for prospective clients. You will guide callers through options, gather essential information, and coordinate with attorneys to ensure a smooth client journey.

This role offers flexibility to work remotely or in one of our Wisconsin offices, with a focus on delivering empathetic, client-first service in a fast-paced environment.

Qualifications

• Excellent written and verbal communication essential.
• Strong interpersonal skills with the ability to build rapport.
• Active listening and effective problem solving in real-time.
• Discretion and professionalism handling confidential information.
• Proficiency in Microsoft Office suite.
• Ability to make sound decisions and manage multiple priorities.

Responsibilities

• Handle inbound inquiries from prospective clients professionally.
• Create a welcoming, supportive experience during every interaction.
• Build rapport and establish trust with individuals seeking legal help.
• Clearly explain the firm's services, approach, and next steps.
• Ask thoughtful questions to understand callers' needs and options.
• Gather and document important information during intake.
• Maintain accurate records of client interactions and assessments.
• Coordinate with attorneys and staff to ensure a seamless client experience.

Skills

Communication skills

Interpersonal skills

Active listening

Discretion & confidentiality

Microsoft Office

Decision making

Multitasking

Tools

Microsoft Office

Job description

Pemberton Personal Injury Law Firm is seeking a compassionate Intake Specialist to be the first contact for prospective clients. You will guide callers through options, gather essential information, and coordinate with attorneys to ensure a smooth client journey.

This role offers flexibility to work remotely or in one of our Wisconsin offices, with a focus on delivering empathetic, client-first service in a fast-paced environment.