Personal Injury Intake Specialist

Midwest Injury Lawyers; Illinois; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based bonuses

Generous PTO

Fully remote opportunity

Growth opportunities

Collaborative team

Meaningful impact

Job summary

Midwest Injury Lawyers is seeking a Remote Personal Injury Intake Specialist to be the first point of contact for prospective clients. The role involves inbound calls and online inquiries, collecting detailed information about accidents and injuries, and thorough client intake interviews.

You will document case data, verify insurance details, and ensure accurate data entry in the case management system. Ideal candidates have 3–5+ years in legal intake and a strong background in CRM systems, lead

Qualifications

• 3–5+ years in legal intake or related role at a law firm.
• Bachelor's degree preferred; equivalent professional experience will be considered.
• Proven ability to screen, qualify, and convert prospective clients into signed cases.
• Strong knowledge of CRM systems, lead tracking, pipeline management, and conversion optimization.
• Experience with AI-powered lead management tools, intake automation, and emerging technologies.
• Familiarity with personal injury case types, including motor vehicle accidents, premises liability, wrongful death, and other injury-related claims.
• Demonstrated ability to manage a high volume of inbound inquiries, prioritize time-sensitive leads, and follow up with prospective clients.
• Excellent communication, interpersonal, and client relationship skills; empathy and professionalism.

Responsibilities

• Answer inbound calls and online inquiries; conduct thorough intake interviews.
• Document and organize case information; verify basic insurance details; data entry into case management system.
• Explain next steps in the intake process and coordinate follow-up communications.
• Maintain confidentiality and adhere to firm protocols; support a smooth intake experience.
• Work closely with attorneys and staff to determine case viability and potential value.

Skills

Legal intake experience

Client relations

CRM systems

Lead tracking

Conversion optimization

AI-powered tools

Communication skills

Organization

Time management

Remote collaboration

Education

Bachelor's degree preferred

Tools

Case management software

Job description

Company Description

Midwest Injury Lawyers is a personal injury law firm dedicated to helping injured individuals obtain justice and fair compensation. The firm is committed to treating every case with care and respect, ensuring that each client feels valued and heard. Midwest Injury Lawyers focuses on providing strong legal representation while helping clients access appropriate medical care. The team works to protect clients from unfair treatment by insurance companies and strives to build trust through transparent, compassionate advocacy.

Role Description

The Personal Injury Intake Specialist is a full-time remote role responsible for being the first point of contact for potential clients. Day-to-day tasks include answering inbound calls and online inquiries, gathering detailed information about accidents and injuries, and conducting thorough client intake interviews. The specialist will document and organize case information, verify basic insurance details, and ensure accurate data entry into the firm’s case management system. This role also involves providing empathetic customer service, explaining next steps in the intake process, coordinating follow-up communications, and working closely with attorneys and staff to determine case viability. The specialist will maintain confidentiality, adhere to firm protocols, and support a smooth, professional intake experience for all prospective clients.

Qualifications

• 3–5+ years of experience in legal intake, client relations, or a related role within a law firm, preferably specializing in personal injury law.
• Bachelor's degree preferred, ideally in business administration, communications, legal studies, or a related field. Equivalent professional experience will be considered.
• Proven ability to screen, qualify, and convert prospective clients into signed cases, with a strong understanding of the legal intake process from initial inquiry through client onboarding.
• Strong knowledge of CRM systems, lead tracking, pipeline management, and conversion optimization, including experience maintaining accurate records and managing follow-up workflows.
• Experience with AI-powered lead management tools, intake automation, and emerging technologies that improve responsiveness, efficiency, and client engagement.
• Familiarity with personal injury case types, including motor vehicle accidents, premises liability, wrongful death, and other injury-related claims.
• Demonstrated ability to manage a high volume of inbound inquiries, prioritize time-sensitive leads, and consistently follow up with prospective clients.
• Excellent communication, interpersonal, and client relationship skills, with the ability to demonstrate empathy, professionalism, and confidence when speaking with individuals experiencing difficult circumstances.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities independently.
• A results-driven mindset, with an understanding of intake performance metrics, including response times, lead qualification rates, conversion rates, and signed-case volume.
• A proactive, solutions-oriented approach, with the ability to identify inefficiencies, recommend improvements, and implement more effective intake procedures.
• Comfortable working independently in a remote environment while maintaining accountability, responsiveness, and close collaboration with attorneys and support staff.
• A genuine interest in helping shape, strengthen, and scale our intake operations as our firm continues to grow.

What We Offer

• Competitive compensation commensurate with experience, plus performance-based bonuses.
• Generous paid time off to support a healthy work-life balance.
• Fully remote opportunity for the right candidate.
• Professional growth opportunities, including the potential to take on expanded responsibilities as our intake department evolves.
• A collaborative, ambitious team that values initiative, expertise, innovation, and fresh ideas.
• The opportunity to make a meaningful impact by helping improve the client experience, strengthen operational efficiency, and contribute directly to the firm's continued success.