Remote Intake Specialist - Personal Injury Support

Pemberton Injury Law Firm; Oregon; Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan with employer match

Job summary

Pemberton Personal Injury Law Firm is seeking an Intake Specialist to be the first point of contact for prospective clients. You will guide conversations, collect information, and help clients understand their options with a compassionate, client-first approach.

The role offers remote or in-office work options and a collaborative, fast-paced environment focused on excellent client service. Prior intake experience is required, with preference for personal injury background.

Qualifications

• Prior experience in legal intake or a similar role is required.
• Prior experience in Personal Injury intake is preferred.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to build rapport with a diverse range of people.
• A natural ability to guide meaningful conversations and help others feel comfortable and understood.
• Strong listening, organizational, and problem-solving skills.
• Professional, compassionate, and empathetic client-service skills.
• Confidence and professionalism while maintaining a client-first approach.
• The ability to assess needs, think critically, and make sound decisions in real time.
• A proactive mindset with the ability to manage multiple priorities accurately and efficiently.
• The ability to establish trust and credibility quickly with prospective clients.
• Strong discretion and professionalism when handling sensitive and confidential information.
• Strong computer skills and proficiency with Microsoft Office.
• A positive attitude and the ability to thrive in a fast-paced environment.

Responsibilities

• Professionally handle inbound inquiries from prospective clients
• Create a welcoming and supportive experience during every interaction
• Build rapport and establish trust with individuals seeking legal assistance
• Clearly explain the firm's services, approach, and next steps
• Ask thoughtful questions to understand each caller's situation and needs
• Gather and document important information during the intake process
• Maintain accurate records of client interactions and assessments
• Coordinate with attorneys and staff to ensure a seamless client experience

Skills

Communication skills

Interpersonal skills

Listening skills

Problem solving

Client-service skills

Microsoft Office

Tools

Microsoft Office

Job description

Pemberton Personal Injury Law Firm is seeking an Intake Specialist to be the first point of contact for prospective clients. You will guide conversations, collect information, and help clients understand their options with a compassionate, client-first approach.

The role offers remote or in-office work options and a collaborative, fast-paced environment focused on excellent client service. Prior intake experience is required, with preference for personal injury background.