Remote Performance Coach for Process Servers

ABC Legal Services; Town of Montana (WI); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off

Life Insurance and AD&D Insurance

Long Term Disability

Job summary

ABC Legal Services is seeking a Process Server Performance Specialist to own and improve the performance of our process server network. You will coach underperforming servers, set clear expectations, and drive measurable improvements in coverage and timeliness.

This is a remote role but focused on multiple states, including MT, ND, KS, OK, IA, and others. You’ll work with recruiting and leadership to ensure alignment of coverage and performance while maintaining professional, direct

Qualifications

• High school diploma or GED required.
• Experience coaching or managing performance (formal performance‑management experience a plus).
• Familiarity with legal processes is a plus.
• Excellent written and verbal communication skills, including comfort with direct/difficult conversations.
• Proficiency with Microsoft Office (Word, Excel).

Responsibilities

• Own a portfolio of underperforming process servers, tracking their metrics daily and identifying trends before they become bigger problems
• Reach out proactively to disengaged or underperforming servers to understand blockers and get jobs moving again
• Deliver direct, actionable coaching and feedback — set clear expectations and specific timeframes for improvement
• Hold servers accountable to performance benchmarks, following through consistently when expectations aren't met
• Field questions and resolve day‑to‑day blockers that are preventing servers from completing jobs on time
• Create a positive, engaging experience for servers even in tough performance conversations
• Track and elevate recurring or systemic blockers to leadership
• Partner with Recruiting when a server's territory needs additional coverage due to performance gaps

Skills

Coaching

Communication

Data analysis

Microsoft Office

Education

High school diploma

Job description

ABC Legal Services is seeking a Process Server Performance Specialist to own and improve the performance of our process server network. You will coach underperforming servers, set clear expectations, and drive measurable improvements in coverage and timeliness.

This is a remote role but focused on multiple states, including MT, ND, KS, OK, IA, and others. You’ll work with recruiting and leadership to ensure alignment of coverage and performance while maintaining professional, direct