Remote Peer Support Specialist - Recovery & Hope

Solari; United States; Remote; USD 26,000 - 30,000; Full time

Benefits offered by this job

Friendly work environment

Generous PTO

Health benefits

Hybrid schedule

On-site fitness room

401K

Life Insurance

EAP program

Job summary

Solari is seeking a Peer Support Specialist to provide empathetic, friendly phone line support for individuals in recovery. This 100% remote role requires residency in Colorado and offers a 3-shift schedule.

You will use person-first language, build collaborative relationships, and connect callers with coping strategies, not solutions. The position emphasizes recovery-based care, crisis awareness, and documentation in the electronic health record.

Qualifications

• Experience in the field as a Peer/Recovery Support Specialist.
• Lived personal experience with recovery.
• One year of office volunteer or work experience required.
• Completion of Peer/Recovery Support Specialist Certification, preferred but not required.

Responsibilities

• Promotes excellent customer experience with individuals and families.
• Using their own personal experience and engaging with individuals served to establish a collaborative relationship by conveying respect for the person, acceptance, and a non-judgmental attitude.
• Serves as a role model and advocates for individuals in communicating their preferences and needs.
• Helps the caller to clarify and validate the situation and/or their responses/feelings and identify effective coping strategies.
• Promotes a recovery-based approach to care that emphasizes hope, respect, self-direction, and empowerment.
• Provide information about other community-based services where appropriate.
• Uses and discloses an individual’s protected health information in accordance with HIPAA standards.
• Documents all services and significant individual interactions in the electronic health record.
• Demonstrates the ability to identify a crisis call and follow policies and procedures for connecting crisis callers to the crisis line.
• Operates within the scope of work for a behavioral health call center; demonstrates effort toward company-wide and call center initiatives.
• Other duties as assigned

Skills

Recovery principles

Colorado system principles

Interpersonal skills

Empathetic

Verbal communication

Education

GED/High School Diploma

Peer/Recovery Support Specialist Certification (preferred)

Job description

Solari is seeking a Peer Support Specialist to provide empathetic, friendly phone line support for individuals in recovery. This 100% remote role requires residency in Colorado and offers a 3-shift schedule.

You will use person-first language, build collaborative relationships, and connect callers with coping strategies, not solutions. The position emphasizes recovery-based care, crisis awareness, and documentation in the electronic health record.