Remote Pediatric Support Specialist (Evenings/Weekends)

Blueberry Medical PA; United States; Remote; USD 29,000 - 32,000; Full time

Benefits offered by this job

100% remote

Structured scheduling

Mission-driven company

Job summary

Blueberry is seeking a Customer Support Representative to deliver a reliable, high-quality experience across phone, email, and chat in a fast-paced, remote environment. This role supports patients and doctors and requires strong communication and organizational skills, with shifts including nights and weekends.

The position is 100% remote in the United States, offering structured scheduling and a mission-driven approach to improving healthcare access for families.

Qualifications

• Prior customer support experience (phone, email, or chat).
• Strong written and verbal communication skills.
• Ability to stay organized and manage multiple conversations at once.
• Consistent reliability, including punctuality and ownership of scheduled shifts.
• Attention to detail in documentation and task execution.
• Adaptability in a fast-changing environment.

Responsibilities

• Support patients and doctors across phone, email, and chat channels.
• Resolve questions efficiently while ensuring a clear, professional experience.
• Follow established workflows and processes to ensure consistency and accuracy.
• Document interactions clearly to support follow-up, collaboration, and continuity of care.
• Use sound judgment to resolve issues independently and escalate when appropriate.
• Maintain strong awareness of SLAs and prioritize work accordingly.

Skills

Customer support

Written communication

Verbal communication

Organization

Reliability

Attention to detail

Adaptability

Job description

Blueberry is seeking a Customer Support Representative to deliver a reliable, high-quality experience across phone, email, and chat in a fast-paced, remote environment. This role supports patients and doctors and requires strong communication and organizational skills, with shifts including nights and weekends.

The position is 100% remote in the United States, offering structured scheduling and a mission-driven approach to improving healthcare access for families.