Remote Payroll Tax Support Specialist

FSO Canada; California; Hybrid; USD 48,000 - 59,000; Full time

Benefits offered by this job

Remote-first flexibility

Health benefits

Job summary

Opensity Solutions is seeking a Payroll Tax Support Specialist to serve as the first point of contact for employee payroll questions across a large US multi-state operation. You will own the payroll mailbox, resolve tier-1 issues, and produce statements and VOEs while maintaining clear, brand-consistent communications.

The role also involves assisting with state registrations, updating FAQs, and supporting year-end cycles and open enrollment, all while aligning with US business hours and SLA

Qualifications

• 3+ years in payroll, HR shared services, or employee-support roles.
• US payroll concepts: gross-to-net, taxes, deductions.
• Proficiency with Workday and ticketing/case tools.
• Fluent English with excellent written communication, empathy and discretion.
• Overlap with US business hours.

Responsibilities

• Monitor payroll mailbox and ticketing portal within SLA.
• Resolve tier-1 cases: pay, deductions, taxes, direct deposit.
• Log, track, and categorize cases; keep queue current.
• Produce pay statements, W-2 reprints, and VOE requests.
• Assist in registration of new states/localities with Tax Agencies.
• Draft clear, on-brand employee communications on payroll matters.
• Escalate complex issues with context.
• Maintain FAQs, templates, and knowledge base.
• Support year-end and open enrollment spikes.
• Support Processing Team during bi-weekly payroll.

Skills

Written English

Empathy

Discretion

US payroll concepts

Tools

Workday

Ticketing systems

Job description

Opensity Solutions is seeking a Payroll Tax Support Specialist to serve as the first point of contact for employee payroll questions across a large US multi-state operation. You will own the payroll mailbox, resolve tier-1 issues, and produce statements and VOEs while maintaining clear, brand-consistent communications.

The role also involves assisting with state registrations, updating FAQs, and supporting year-end cycles and open enrollment, all while aligning with US business hours and SLA