Remote Payroll Tax Specialist - High-Volume Notices

Teleperformance USA; Lilburn (GA); Remote; USD 52,000 - 78,000; Full time

Job summary

Teleperformance USA is seeking a Payroll Tax Processor to handle daily payroll tax processing from home. Responsibilities include processing payroll tax duties, resolving notices, drafting agency responses, and preparing amended returns with guidance for adjustments.

The role requires experience with high-volume US payroll tax, 2+ years back-office payroll, and FPC certification. Ability to work independently and collaborate across departments is essential.

Qualifications

• High school diploma or equivalent.
• Minimum 6 months experience in customer service.
• Must be at least 18 years of age.
• Ability to type at least 25 words per minute.
• Familiarity with Windows systems and desktop use.
• College education preferred, not mandatory.
• At least 2 years back-office payroll experience.
• Experience handling high-volume, multi-state payroll tax processing.
• Experience with tax notices and amended returns.

Responsibilities

• Process payroll tax duties including payroll runs and payments.
• Research and resolve routine State and Federal payroll tax notices.
• Draft written responses to agency communications with supporting documents.
• Prepare amended payroll tax returns (Form 941-X and state equivalents).
• Assist in payroll corrections and keep audit records.
• Manage personal queue by SLA and provide case notes.
• Identify trends and report insights for process improvements.
• Update team documentation and knowledge base as needed.
• Collaborate across departments as required.

Skills

Payroll tax processing

IRS/state notices resolution

Amended payroll returns

Root cause analysis

High-volume multi-state payroll

Change champion

Communication (written)

Ability to work with AI tools

Education

Fundamental Payroll Certification (FPC)

Tools

Windows

Job description

Teleperformance USA is seeking a Payroll Tax Processor to handle daily payroll tax processing from home. Responsibilities include processing payroll tax duties, resolving notices, drafting agency responses, and preparing amended returns with guidance for adjustments.

The role requires experience with high-volume US payroll tax, 2+ years back-office payroll, and FPC certification. Ability to work independently and collaborate across departments is essential.