Remote Payroll Tax Case Admin (Temp) Detail-Driven

OSV; United States; Remote; USD 38,000 - 46,000; Full time

Benefits offered by this job

Remote work

Job summary

OneSource Virtual (OSV) is seeking a Payroll Tax Case Administrator (Temp) to support domestic North American tax functions. You will perform data entry, ticket management, and audits with high accuracy, handling multiple tasks under minimal supervision.

The role emphasizes attention to detail, strong research skills, and the ability to work with Zendesk and Salesforce in a remote US environment. Evening, weekend, and holiday shifts may be required.

Qualifications

• High School graduate, GED or equivalent; higher education preferred.
• 1-2 years of customer service or call center experience. Ideally routing tasks and handling product/service use questions.
• Strong analytical and research skills
• Experience in Microsoft Word and Proficiency in Excel
• Willingness to work split shifts, evenings, weekends and holidays

Responsibilities

• Setup and index tax ticket and notices in OSV Support and Salesforce accurately and timely
• Perform daily audits of ticket and notice data, within a 98% accuracy
• Meet established daily ticket and notice quotas
• Manage unassigned aged tickets under a 24- hour timeframe
• Locate account information for clients, using the TaxEx system
• Process Critical and Blocker tickets within 2 hours of receipt
• Assist with special projects as needed

Skills

Customer service

Data entry

Multi-tasking

Time management

Attention to detail

Research skills

Problem solving

Teamwork

Adaptability

Communication

Education

High school diploma

Associate degree

Tools

Microsoft Word

Excel

Zendesk

Salesforce

Job description

OneSource Virtual (OSV) is seeking a Payroll Tax Case Administrator (Temp) to support domestic North American tax functions. You will perform data entry, ticket management, and audits with high accuracy, handling multiple tasks under minimal supervision.

The role emphasizes attention to detail, strong research skills, and the ability to work with Zendesk and Salesforce in a remote US environment. Evening, weekend, and holiday shifts may be required.