Remote Payroll Specialist – Workday & Client Success

OSV; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

OneSource Virtual in the United States is seeking a Managed Payroll Specialist to provide full end-to-end payroll processing support for OSV’s Managed Payroll customers. You will manage multiple clients with deadlines in a fast-paced, remote team environment, handling day-to-day support and year-end Workday payroll configuration.

In this role you will respond to cases, lead client calls, configure pay components, troubleshoot audits, and maintain service documentation while delivering

Qualifications

• 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting.
• 3+ years Customer Experience, or proven skills to operate at this experience level.
• Advanced Proficiency with the Microsoft Word and Excel.
• Strong understanding of Payroll Taxes, intermediate Payroll configuration and Payroll Compliance.
• Multi-Jurisdiction tax, Payroll Year End and W-2 Support and Adjustments experience.
• Strong written and verbal communication skills.

Responsibilities

• Act as named Specialist for Managed Payroll and Payroll Administrative customers; support other OSV payroll, tax and garnishment customers as needed within the service team.
• Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met.
• Respond to internal escalated cases from payroll team and other internal stakeholders.
• Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close gaps identified.
• Lead scheduled weekly, monthly, and quarterly client calls; participate in new client transition and other service area calls as needed, such as tax.
• Configure basic to medium complex Workday pay components, deductions, run categories and support the year-end process and possible assist with special projects as needed.
• Troubleshoot quarter and year-end audit reports and make recommendations to customers.
• Meet quality and production metrics and scorecards.
• Maintains payroll services support documentation.
• Works extensively with peers and customer teams to collaboratively support customers and resolve requests.
• Experience in a team environment and a willingness to work towards improvements, open to new ideas and procedures.

Skills

Payroll processing

Customer experience

Excel

Payroll taxes

W-2 support

Communication skills

Data entry

Education

Associate's degree

Tools

Microsoft Word

Microsoft Excel

Job description

OneSource Virtual in the United States is seeking a Managed Payroll Specialist to provide full end-to-end payroll processing support for OSV’s Managed Payroll customers. You will manage multiple clients with deadlines in a fast-paced, remote team environment, handling day-to-day support and year-end Workday payroll configuration.

In this role you will respond to cases, lead client calls, configure pay components, troubleshoot audits, and maintain service documentation while delivering