Remote Payroll & Pay Admin Specialist

OneSource Virtual; United States; Remote; USD 54,000 - 75,000; Full time

Job summary

OneSource Virtual is hiring a Pay Administration Specialist for US-Remote work. You will manage payroll-related inquiries, support Workday functionality, and guide customers through quarter-end and year-end processes. Strong communication and problem-solving skills are essential.

In this role you’ll handle case work for multiple clients, coordinate with teams, and contribute to continuous improvements in payroll services. Prior Workday or outsourcing experience is highly valued.

Qualifications

• 3+ years of payroll experience including research, troubleshooting, and customer support.
• Experience with federal, state, and local payroll taxes.
• Experience with quarter-end and year-end payroll processes, including W-2 activities.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Serve as named Pay Administration Specialist for a defined client book and manage cases within SLAs.
• Respond to payroll and Workday questions and troubleshoot issues during quarter-end and year-end cycles.
• Lead quarterly customer touchpoints with service overviews and status updates.
• Collaborate with peers and partner teams to resolve requests and improve service delivery.
• Maintain customer notes and issue logs to ensure consistent support.

Skills

Payroll knowledge

Analytical skills

Communication skills

Microsoft Office proficiency

Education

High School diploma or equivalent

Associate's degree in Accounting, Business, or related field

Tools

Workday Payroll

Salesforce

Case management tools

Job description

OneSource Virtual is hiring a Pay Administration Specialist for US-Remote work. You will manage payroll-related inquiries, support Workday functionality, and guide customers through quarter-end and year-end processes. Strong communication and problem-solving skills are essential.

In this role you’ll handle case work for multiple clients, coordinate with teams, and contribute to continuous improvements in payroll services. Prior Workday or outsourcing experience is highly valued.