Pay Admin Specialist

OneSource Virtual; United States; À distance; USD 54 000 - 75 000; Plein temps

Résumé du poste

OneSource Virtual is hiring a Pay Administration Specialist for US-Remote work. You will manage payroll-related inquiries, support Workday functionality, and guide customers through quarter-end and year-end processes. Strong communication and problem-solving skills are essential.

In this role you’ll handle case work for multiple clients, coordinate with teams, and contribute to continuous improvements in payroll services. Prior Workday or outsourcing experience is highly valued.

Qualifications

• 3+ years of payroll experience including research, troubleshooting, and customer support.
• Experience with federal, state, and local payroll taxes.
• Experience with quarter-end and year-end payroll processes, including W-2 activities.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite.

Responsabilités

• Serve as named Pay Administration Specialist for a defined client book and manage cases within SLAs.
• Respond to payroll and Workday questions and troubleshoot issues during quarter-end and year-end cycles.
• Lead quarterly customer touchpoints with service overviews and status updates.
• Collaborate with peers and partner teams to resolve requests and improve service delivery.
• Maintain customer notes and issue logs to ensure consistent support.

Connaissances

Payroll knowledge

Analytical skills

Communication skills

Microsoft Office proficiency

Formation

High School diploma or equivalent

Associate's degree in Accounting, Business, or related field

Outils

Workday Payroll

Salesforce

Case management tools

Description du poste

## Pay Admin SpecialistApply: US-Remote: Full time: Posted Today: REQ-2026-361OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place. **Summary** The Pay Administration Specialist is responsible for providing payroll administration services and customer support to a defined book of OneSource Virtual customers. This role manages daily case work, responds to Workday and payroll questions, troubleshoots quarter-end and year-end audits, and partners with customers on quarterly business discussions. **Responsibilities*** Serve as named Specialist for assigned Pay Administration customers, manage and respond to customer cases within established Service Level Agreements (SLAs)* Assist customers with payroll-related questions and aid with Workday functionality questions in alignment with OSV Standard Operating Procedures* Troubleshoot quarter-end and year-end audit reports and provide recommendations to customers* Lead quarterly customer touchpoints and operational discussions, providing service overviews, status updates, and improvement recommendations* Collaborate with peers and partner teams to resolve customer requests and stabilize service delivery* Identify workflow and process improvements, contribute ideas, and participate in continuous improvement initiatives* Maintain customer notes and known issue logs to support consistent service delivery across the team* Meet quality and production targets across case management and customer-facing activities **Competencies*** Critical Thinking and Consultative Approach: Analyzes customer issues thoughtfully, weighs trade-offs, and recommends practical solutions that account for customer-specific context.* Analytical and Research Skills: Researches payroll, and Workday issues, analyzes data, and applies findings to recommendations and resolutions.* Customer Service: Maintains a professional, service-oriented approach across daily customer interactions and scheduled customer touchpoints, communicating clearly in writing, on the phone, and in customer-facing meetings.* Workload and Priority Management: Manages multiple customers and competing deadlines effectively, with the ability to triage and re-prioritize as conditions shift.* Payroll Knowledge: Demonstrates working knowledge of payroll fundamentals, processes, and compliance requirements; applies this knowledge to customer support.* •* Compliance Awareness: Understands federal, state, and local payroll tax requirements, year-end and W-2 compliance considerations, and applies that knowledge in customer guidance and audit troubleshooting.* Technical Aptitude: Learns Workday and supporting systems quickly and contributes to the effective use of automation and standard tools* Process Orientation: Follows established procedures consistently, identifies opportunities for improvement, and escalates systemic issues with appropriate context.* Adaptability: Adjusts effectively to new processes, system updates/changes, and workload shifts.* Teamwork: Collaborates with peers and partner teams, supports collective goals, and assists colleagues during peak periods. **Qualifications** **Education/Certification Requirement*** High School diploma or equivalent **Required*** 3+ years of payroll experience, including research, troubleshooting, and employee/customer support* Experience with federal, state, and local payroll taxes* Experience with quarter-end and year-end payroll processes, including W-2 activities* Strong written and verbal communication skills* Proficiency with Microsoft Office Suite **Preferred*** Experience with Workday Payroll* Experience with Salesforce or similar case management tools* Experience in an outsourcing or shared services environment* FPC (Fundamental Payroll Certification)* Associate's degree in Accounting, Business, or a related field #LI-REMOTE