Remote Payroll Admin & Services Specialist

OSV; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Remote work

Job summary

OneSource Virtual (OSV) is seeking a Pay Administration Specialist to deliver payroll administration services and customer support for a defined customer book. You will handle daily cases, answer Workday/payroll questions, and contribute to audits and quarterly business discussions.

Responsibilities include serving as a named specialist, guiding clients through payroll processes, auditing at quarter/year-end, and collaborating with teams to improve delivery.

Qualifications

• 3+ years of payroll experience, including research, troubleshooting, and employee/customer support.
• Experience with federal, state, and local payroll taxes.
• Experience with quarter-end and year-end payroll processes, including W-2 activities.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Serve as named Specialist for assigned Pay Administration customers, manage and respond to customer cases within SLAs.
• Assist customers with payroll-related questions and Workday functionality inquiries.
• Troubleshoot quarter-end and year-end audit reports and provide recommendations.
• Lead quarterly customer touchpoints and provide service overviews and updates.
• Collaborate with peers to resolve customer requests and stabilize service delivery.
• Identify workflow improvements and participate in continuous improvement initiatives.
• Maintain customer notes and issue logs to support consistent service delivery.
• Meet quality and production targets across case management and customer-facing activities.

Skills

Payroll knowledge

Compliance awareness

Analytical skills

Customer service

Technology aptitude

Workday knowledge

Communication

Education

High School diploma

Associate's degree in Accounting/Business

FPC (Fundamental Payroll Certification)

Tools

Workday Payroll

Salesforce

Microsoft Office

Job description

OneSource Virtual (OSV) is seeking a Pay Administration Specialist to deliver payroll administration services and customer support for a defined customer book. You will handle daily cases, answer Workday/payroll questions, and contribute to audits and quarterly business discussions.

Responsibilities include serving as a named specialist, guiding clients through payroll processes, auditing at quarter/year-end, and collaborating with teams to improve delivery.