Remote Payroll Onboarding Lead — Client Success

Netchex; Covington (LA); Remote; USD 85,000 - 110,000; Full time

Job summary

Netchex is seeking an Onboarding Lead, Payroll to guide new clients through our payroll platform onboarding. You will lead end-to-end onboarding projects, serve as the main client contact, and collaborate across HR, Benefits, Compliance, and Client Success to ensure accuracy and client satisfaction.

This remote, United States-based role requires detail orientation, tech savviness, consultative approach, and strong communication skills to deliver a seamless onboarding experience.

Qualifications

• 2+ years of payroll, finance, or related experience required.
• Strong organizational and time-management skills; ability to manage multiple projects.
• Excellent verbal and written communication and facilitation.
• Ability to build strong relationships internally and externally.

Responsibilities

• Lead end-to-end payroll onboarding projects from kickoff to go-live.
• Be the primary contact for onboarding clients and ensure a smooth experience.
• Manage payroll data migrations and data validation processes.
• Configure payroll software based on client requirements and best practices.
• Deliver training, resources, and ongoing support to new clients.

Skills

Payroll experience

Project management

Communication

Time management

Analytical thinking

Client relationship building

Education

FPC Certification (or similar)

Tools

MS Office

Salesforce

Claude AI

Job description

Netchex is seeking an Onboarding Lead, Payroll to guide new clients through our payroll platform onboarding. You will lead end-to-end onboarding projects, serve as the main client contact, and collaborate across HR, Benefits, Compliance, and Client Success to ensure accuracy and client satisfaction.

This remote, United States-based role requires detail orientation, tech savviness, consultative approach, and strong communication skills to deliver a seamless onboarding experience.