Client Onboarding & Success Leader (Remote)

NelNET; Hastings (NE); Remoto; USD 50.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental plan

Vision plan

401(k) plan

Tuition reimbursement

Employee stock purchase

Descrizione del lavoro

Nelnet is seeking a remote, full-time Client Success/Implementation Lead to own the full onboarding lifecycle for our platform. You’ll configure workflows, deliver training, and coordinate cross-functional teams to ensure successful adoption and ongoing client satisfaction.

Qualifications include a bachelor’s degree (or equivalent) and 2+ years in client-facing roles, with experience in SaaS environments and process documentation. Competitive pay and comprehensive benefits are offered.

Competenze

• Bachelor’s degree or equivalent experience required.
• 2+ years in client success, implementation, or related roles.
• Experience configuring systems, delivering training, and supporting workflow development.
• Certifications in project management or product operations preferred.

Mansioni

• Lead onboarding from kickoff to go-live, including workflow config and deliverable management.
• Conduct product demos, discovery sessions, and client education to support adoption.
• Deliver customized administrator and end-user training and maintain resources.
• Develop and refine onboarding workflows, guides, and procedures.
• Mentor team members on processes and client engagement.
• Monitor usage and re-engage low-usage customers for long-term adoption.
• Serve as primary contact for ongoing questions and relationship management.
• Conduct industry research and provide insights into client trends.
• Coordinate issue resolution and translate requirements across stakeholders.
• Support major incident responses and stabilize client experience.
• QA test product releases and provide feedback to roadmap.

Conoscenze

Client Engagement & Influence

Technical Aptitude

Process Optimization

Collaboration & Cross-Functional

Agility & Problem-Solving

Formazione

Bachelor’s degree in Business, Education, Technology, Communications, or related field; or equivalent experience.

Descrizione del lavoro

Nelnet is seeking a remote, full-time Client Success/Implementation Lead to own the full onboarding lifecycle for our platform. You’ll configure workflows, deliver training, and coordinate cross-functional teams to ensure successful adoption and ongoing client satisfaction.

Qualifications include a bachelor’s degree (or equivalent) and 2+ years in client-facing roles, with experience in SaaS environments and process documentation. Competitive pay and comprehensive benefits are offered.