Remote Payments Exception & Reconciliation Specialist

Busey Bank; Champaign (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical, dental, vision

Life insurance

Disability insurance

Wellness incentives

Employee assistance program

Job summary

Busey Bank is seeking an Exception Item Specialist to provide operational support for Retail, Commercial, Treasury Management and Wealth clients. The role focuses on improving processes, meeting client needs while mitigating risk, and following a structured plan and execution model.

With minimal supervision, you will handle NSF decisions, check processing, chargebacks, reconciliations, fraud identification, and other exception item workflows, leveraging Excel and banking systems to deliver

Qualifications

• Knowledge of EFT systems, NACHA rules, and Regulation E.
• Strong understanding ofbank accounting and ability to perform higher math functions.
• Proficient in MS Excel and PowerPoint; strong communication skills.

Responsibilities

• Process NSF decisions and customer correspondence per loan policies.
• Monitor commercial cash FED ordering and deposits via vendor partners.
• Research and process check chargebacks as needed.
• Reconcile General Ledger accounts to meet SLA.
• Process foreign check collection on a manual cash letter.
• Image, entry correction and balancing of deposit items.
• Identify fraudulent or forged items and support investigations.
• Process charged-off recoveries, new start loans, and refunds.

Skills

Oral and written communication

Organizational skills

Listening skills

Critical thinking

Problem solving

Education

High School diploma

Tools

MS Excel

MS PowerPoint

Jack Henry Xperience

Job description

Busey Bank is seeking an Exception Item Specialist to provide operational support for Retail, Commercial, Treasury Management and Wealth clients. The role focuses on improving processes, meeting client needs while mitigating risk, and following a structured plan and execution model.

With minimal supervision, you will handle NSF decisions, check processing, chargebacks, reconciliations, fraud identification, and other exception item workflows, leveraging Excel and banking systems to deliver