Exception Item Processing Specialist

Busey Bank; Champaign (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical, dental, vision

Life insurance

Disability insurance

Wellness incentives

Employee assistance program

Job summary

Busey Bank is seeking an Exception Item Specialist to provide operational support for Retail, Commercial, Treasury Management and Wealth clients. The role focuses on improving processes, meeting client needs while mitigating risk, and following a structured plan and execution model.

With minimal supervision, you will handle NSF decisions, check processing, chargebacks, reconciliations, fraud identification, and other exception item workflows, leveraging Excel and banking systems to deliver

Qualifications

• Knowledge of EFT systems, NACHA rules, and Regulation E.
• Strong understanding ofbank accounting and ability to perform higher math functions.
• Proficient in MS Excel and PowerPoint; strong communication skills.

Responsibilities

• Process NSF decisions and customer correspondence per loan policies.
• Monitor commercial cash FED ordering and deposits via vendor partners.
• Research and process check chargebacks as needed.
• Reconcile General Ledger accounts to meet SLA.
• Process foreign check collection on a manual cash letter.
• Image, entry correction and balancing of deposit items.
• Identify fraudulent or forged items and support investigations.
• Process charged-off recoveries, new start loans, and refunds.

Skills

Oral and written communication

Organizational skills

Listening skills

Critical thinking

Problem solving

Education

High School diploma

Tools

MS Excel

MS PowerPoint

Jack Henry Xperience

Job description

Position Summary

The Exception Item Specialist provides a wide range of operational support and services for Retail, Commercial, Treasury Management and Wealth clients. The organization is focused on continuous improvement on behalf of the firm, shareholders, and customers; with service excellence at the forefront, solutions and improvements are achieved through a structured business plan and execution model plus an engaged employee population that contributes to improvement ideas. With minimal oversight, provide internal departments with appropriate payment channel/solution to meet client/business needs while mitigating associated risk.

Duties & Responsibilities

• Understand loan policies to accurately make and process NSF decisions, process customer correspondence
• Commercial cash FED ordering and monitoring of automated commercial deposits and cash vaults through Busey’s vendor partners
• Research and process check chargebacks as needed
• Reconcile various General Ledger Accounts to meet defined SLA
• Process foreign check collection on a manual cash letter
• Image, entry correction and balancing of deposit items
• Look up Bank of First Deposit for return items
• Conduct complex research, resolve all requests timely, and process disposition of non-posted items accurately for DDA, SAV, and LN
• Responsible for identifying fraudulent or forged items and notifying the Fraud Department of these items, providing necessary back up documentation, and assisting with investigations
• Process charged-off account recoveries, new start loans, and refund requests

Education & Experience Knowledge of:

• Electronic funds transfer system automation capabilities and requirements to promote straight through processing. As well as laws, rules, and regulations applicable to NACHA and Regulation E
• Extensive understanding of bank accounting and ability to perform higher math functions is required
• Strong oral and written communication, organizational, and listening skills
• MS Office tools including expert knowledge of MS Excel, MS PowerPoint
• Jack Henry Xperience system (preferred)

Ability to:

• Interact effectively with others to establish and maintain smooth working relations. demonstrating excellent interpersonal relations
• Take more than normal care to mitigate risk and prevent loss to the Bank
• Review and analyze data reports and manuals; must be computer proficient
• Demonstrate critical thinking skills and problem-solving skills and ability to deliver results under urgent circumstances, when necessary, are a must
• Maintain confidentiality of customer and bank information
• Work independently and own customer issues start-to-finish
• Follow a defined process to prioritize resolution of open items and make suggestions to improve the process, as necessary
• Look beyond the obvious to resolve more difficult exception items
• Maintain visual attention and mental concentration for extended periods of time

Education and Training:

• Requires High School diploma
• One or more years banking experience in a research-oriented position with potential customer impact is preferred

Compensation and Benefits

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance. (Base Pay Range: $18 - $22/hr)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering extraordinary excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.

Busey offers diverse employment opportunities - both remote and onsite in Arizona, Colorado, Florida, Illinois, Indiana, Kansas, Missouri, New Mexico, Oklahoma and Texas. We strive to place talent applicants in positions that fit both their skillset and career goals.

As part of Team Busey, we promise to provide challenges that both drive your career progression and allow opportunities for growth!

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering extraordinary excellence.

Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.

Every day, our associates live Busey’s core values, doing better business, building stronger relationships and creating thriving communities—while delivering meaningful value to shareholders.

Every day, our associates live Busey’s core values, doing better business, building stronger relationships and creating thriving communities—while delivering meaningful value to shareholders.