Payments Operations & Exception Resolution Specialist

Busey

Champaign (IL)

On-site

USD 25,000 - 30,000

Full time

3 hours ago

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Benefits offered by this job

Benefits package

401(k) match

Employee stock purchase plan

Job summary

Busey is seeking an Exception Item Specialist to support Retail, Commercial, Treasury Management and Wealth clients. The role emphasizes risk mitigation, process improvement, and timely resolution of exception items with minimal supervision.

Responsibilities include processing NSF decisions, cash vault monitoring, and chargoe-offs while ensuring accuracy in deposit items and general ledger reconciliations. This position requires strong analytical and communication skills and familiarity with

Qualifications

Electronic funds transfer system knowledge and NACHA/Reg E familiarity.
Strong math and bank accounting understanding is required.
Excellent written and oral communication, organizational skills.
Proficiency with MS Office (Excel/PowerPoint).
Experience with Jack Henry Xperience is preferred.

Responsibilities

Understand loan policies to process NSF decisions and customer correspondence.
Manage commercial FED ordering and monitor deposits and cash vaults via vendor partners.
Research and process check chargebacks as needed.
Reconcile General Ledger accounts to meet SLA.
Process foreign check collection on manual cash letters.
Image, entry correction and balancing of deposit items.
Identify fraudulent or forged items and assist Fraud Dept with investigations.
Process charged-off recoveries, new start loans, and refund requests.