Remote Payment Support Specialist

Vehlo; Knoxville (TN); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) with company match

Paid time off

Holidays

Job summary

Vehlo is seeking a Customer Support Specialist to assist merchants with day-to-day payment processing needs. You will handle phone, email, and chat inquiries and serve as a trusted resource for pricing models and compliance.

Role requires collaboration with Technical Support, Implementation, Enrollment, and Operations to resolve escalations and deliver accurate guidance. This position may be remote or hybrid depending on business needs.

Qualifications

• 2+ years in customer support, preferably in fintech or auto dealership ops.
• Knowledge of interchange, PCI compliance, processing systems, and dispute resolution.
• Excellent verbal and written communication; able to explain concepts clearly.
• Ability to manage complex escalations with proactive ownership.

Responsibilities

• Provide timely, professional support via phone, email, and chat.
• Process account updates including bank changes and monthly statements.
• Explain pricing models and compliance requirements.
• Investigate and resolve payment issues with long-term focus.
• Collaborate with Technical Support, Implementation, Enrollment, and Operations to resolve complex issues.

Skills

Payment processing knowledge

Customer support

Communication skills

Salesforce

CRM tools

Tools

Salesforce

CRM systems

Job description

Vehlo is seeking a Customer Support Specialist to assist merchants with day-to-day payment processing needs. You will handle phone, email, and chat inquiries and serve as a trusted resource for pricing models and compliance.

Role requires collaboration with Technical Support, Implementation, Enrollment, and Operations to resolve escalations and deliver accurate guidance. This position may be remote or hybrid depending on business needs.