Remote Merchant Card Support Specialist

U.S. Bank; Northern (KY); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation

11 paid holidays

Parental leave

Disability insurance

Adoption assistance

Job summary

U.S. Bank is seeking a dedicated Customer Service representative to assist merchants with Merchant Credit Card processing and related inquiries. You will respond to calls, diagnose issues, and guide merchants through resolution, while ensuring adherence to policies and procedures.

The role requires strong communication, problem-solving abilities, and experience in customer service. The position is remote, with a Tuesday–Saturday evening schedule, and offers comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• Typically two or more years of customer service experience.

Responsibilities

• Provide high quality customer service to merchants regarding Merchant Credit Card processing and related areas.
• Respond to telephone inquiries, requests and problems from merchants.
• Troubleshoot, diagnose and provide merchants with solutions to resolve problems with service, authorization and processing terminals.
• Communicate applicable policies, procedures and practices to merchants.

Skills

Customer service

Phone support

Troubleshooting

Problem solving

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

U.S. Bank is seeking a dedicated Customer Service representative to assist merchants with Merchant Credit Card processing and related inquiries. You will respond to calls, diagnose issues, and guide merchants through resolution, while ensuring adherence to policies and procedures.

The role requires strong communication, problem-solving abilities, and experience in customer service. The position is remote, with a Tuesday–Saturday evening schedule, and offers comprehensive benefits.