Fintech Customer Support Specialist | Payments & Growth

Paycom; Tulsa (OK); Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

401(k) with company match

Paid time off and holidays

Job summary

Vehlo is seeking a Customer Support Specialist in Tulsa, OK. You will serve as the frontline support for our payments portfolio, assisting business owners via phone, email, chat, and ticketing systems, handling account maintenance, funding research, and product inquiries.

You will collaborate with Technical Support, Risk, Product, and Sales to deliver timely, accurate resolutions while thriving in a fast-paced fintech environment and delivering excellent customer experiences.

Qualifications

• 1-2 years of previous call center experience.
• Excellent verbal and interpersonal communication skills.
• Enjoys working with clients and sales reps over the phone.
• Able to assess challenging situations and find opportunities for improvement.
• Able to accurately follow customer workflows in a fast-paced environment.
• Availability for occasional overtime hours.
• Hardworking but with a sense of humor and ability to have fun!
• Bilingual preferred.

Responsibilities

• Provide frontline customer support through phone, email, chat, text messaging, through our ticketing system.
• Handle account maintenance requests, reconciliation questions, funding research, and general support inquiries.
• Assist merchants with payment-related questions, product adds, equipment requests, and account updates.
• Support customers with fraud, risk-related, and high-ticket inquiries while partnering with internal departments as needed.
• Identify and escalate technical issues to the Technical Support team when appropriate.
• Manage a fast-paced workload that includes inbound/outbound calls and active support cases simultaneously.
• Utilize critical thinking and problem-solving skills to resolve customer issues.
• Navigate multiple systems and tools to research accounts and provide accurate information efficiently.
• Deliver excellent customer experiences measured through quality assurance and customer satisfaction metrics.
• Contribute feedback, process improvements, and Knowledge Base content to support team growth and operational efficiency.
• Partner with sponsoring banks, software vendors, and internal teams to support merchants effectively.
• Other duties as assigned.

Skills

Call center experience

Verbal communication

Interpersonal skills

Bilingual (preferred)

Customer service mindset

Problem solving

Job description

Vehlo is seeking a Customer Support Specialist in Tulsa, OK. You will serve as the frontline support for our payments portfolio, assisting business owners via phone, email, chat, and ticketing systems, handling account maintenance, funding research, and product inquiries.

You will collaborate with Technical Support, Risk, Product, and Sales to deliver timely, accurate resolutions while thriving in a fast-paced fintech environment and delivering excellent customer experiences.