Fintech Payments Support Specialist

Vehlo; Tulsa (OK); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Vehlo is seeking a Customer Support Specialist in Tulsa, Oklahoma, dedicated to providing essential support for our payments portfolio. This role involves direct assistance via phone, email, and chat, addressing account inquiries, and collaborating with internal departments. The ideal candidate will have call center experience, strong communication skills, and the ability to thrive in a fast-paced environment.

Benefits include medical, dental, vision insurance, 401(k) with company match, and paid time off. If you're passionate about delivering excellent customer experiences, apply today!

Qualifications

• 1-2 years of previous call center experience.
• Enjoys working with clients and sales reps over the phone.
• Able to assess challenging situations and find opportunities for improvement.

Responsibilities

• Provide frontline customer support through various channels.
• Handle account maintenance requests and general support inquiries.
• Assist merchants with payment-related questions and product adds.

Skills

Verbal communication skills

Interpersonal communication skills

Critical thinking

Bilingual preferred

Job description

Vehlo is seeking a Customer Support Specialist in Tulsa, Oklahoma, dedicated to providing essential support for our payments portfolio. This role involves direct assistance via phone, email, and chat, addressing account inquiries, and collaborating with internal departments. The ideal candidate will have call center experience, strong communication skills, and the ability to thrive in a fast-paced environment.

Benefits include medical, dental, vision insurance, 401(k) with company match, and paid time off. If you're passionate about delivering excellent customer experiences, apply today!